Systems Engineer

Description

Knight Watch is a software development and system integration company specializing in video surveillance, access control, intrusion detection, HVAC controls, and fire alarm systems. We stay ahead of cutting-edge technology while delivering exceptional customer service to every customer we serve.

Our Systems Engineer brings our security and building automation systems to life. You will program and commission system controllers, make sure every system works the way our project documents say it should, and train our customers to use their systems with confidence. You will also be a go-to technical resource for our installation and service technicians.

This is a great fit for someone with strong networking and IT skills who enjoys solving problems and working directly with customers. We will train you on our product offerings. This role is a starting point for growing your career with Knight Watch.

Programming & Commissioning

• Program and download system controllers and peripherals using our programming standards.
• Commission system controllers and confirm each system works as expected against project documents.
• Update project documents so as-built and commissioning records are accurate.

Customer Support & Training

• Provide ongoing technical support to our customers, including responding to issues, applying software updates, and working with our Customer Service team.
• Learn our customers’ needs and recommend solutions to our engineering team.
• Develop and deliver site-specific training for owners and operators, with documentation and manuals for system operation.
• Build long-term relationships with customers, contractors, consultants, and subcontractors.

Project & Team Support

• Attend project meetings and keep our Project Managers, technicians, and customers updated on project details.
• Coach and mentor our installation and service technicians, and make sure delegated tasks are done accurately and on time.
• Help with internal systems and network design and maintenance as needed.

Troubleshooting & Research

• Troubleshoot Windows operating systems on servers, PCs, laptops, and tablets.
• Troubleshoot IP networks at all OSI layers using the right tools and methods.
• Replace hardware on servers, desktops, and laptops.
• Keep learning new system control technologies and research how new products can be put to work for our customers.

• High school diploma.
• Strong computer and networking skills, including OSI Layer 2 and 3 concepts (IP addressing, CIDR, tunneling, VLANs, Ethernet), routing, and ACLs.
• Experience with troubleshooting tools such as Wireshark, ping, trace route, and netstat.
• Solid understanding of SQL, including server administration and query design.
• Knowledge of storage systems, including RAID 1, 5, and 6, SAN, and NAS.
• Experience with system administration, including event logs, scheduled tasks, services, and DCOM configuration.
• Familiarity with remote access and sysadmin tools such as RDP, VNC, SSH, and PsTools.
• Knowledge of multiple operating systems.
• Proficiency with Microsoft Office, Visio, AutoCAD, and Adobe Creative Suite.
• Excellent problem-solving, analytical, and customer service skills.
• Valid driver’s license.

• Experience programming access control, video surveillance, fire alarm, HVAC controls, or building automation systems.
• Understanding of how security and building systems integrate with other systems.

• Based out of our Novi office with regular travel to customer job sites for commissioning, training, and support.
• A mix of programming at a desk and hands-on work in the field.
• Fast-paced environment with shifting priorities across multiple projects.

• A team…