Senior Sales Manager – After Sales

Senior Sales Manager – After Sales page is loaded## Senior Sales Manager – After Sales locations:
Novitime type:
Full time posted on:
Posted Todayjob requisition :
JR6146175##
** Job Description
***
* Title:

Senior Sales Manager - After Sales
*** Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.
**
* Key Accountabilities:

*** Identify and manage after sales sales business opportunities for Direct Rail End Customers and Distributors/Dealers serving Rail Customers primarily Latin America and secondarily North America.
* Provide responsive assistance to coordinate and support Direct Rail End Customers and Distributors/Dealers serving Rail Customers on requests for service sales product information and quality concerns
* Contact, advise and quote Direct Rail End Customers and Distributors/Dealers in prospecting for new sales representing after sales product lines
* Promote Direct Rail End Customer and Distributor/Dealer training with regards to after sales parts topics, systems, products, programs and promotions.
* Ensure that parts inventory and training levels are sufficient (ex. at Distributors/Dealers) to provide quality sales and after sales support
* Identify new business opportunities for
*** mtu
* ** after sales products, develop and execute proposals, quotes and follow through to make the sale
* Collect forecasts and develop business cases for future
*** mtu
* ** after sales products and services
* Track and report on industry trends, business conditions and account status to develop future products and sales
* Identify and resolve customer concerns and complaints in a timely and satisfactory manner
* Oversee and investigate policy matters in the field using a fair and equitable perspective thereby creating goodwill and future sales
* Monitor, implement and evaluate
*** mtu***'s procedures, policies and agreements to increase customer awareness and compliance
* Prepare and present professional presentations to customers, management and staff
* Maintain knowledge of
*** mtu
* ** products, applications, after sales systems, procedures and policies
* Attend trade shows and events and reports activities
* Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls-Royce Code of Conduct.
* Perform special projects as required
** Basic Requirements:
*** Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
* Bachelor’s degree in Engineering or Business Management and 5 years of applicable experience in support, sales or parts-marketing within after-sales or 9 years of experience in service support, sales or parts marketing within after sales
* Ability and willingness to travel domestic and international on short notice, up to 75% of the time
*
* Preferred Qualifications:

*** Excellent knowledge of principles and processes for providing customer services.  This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
* Excellent oral and written communication skills
* Excellent language skills in English and Spanish
* Excellent interpersonal skills
* Excellent organizational, planning and follow up skills
* Excellent analytical ability to handle very complex issues
* Strong leadership/negotiation skills
* Strong self-starter with the ability to work extended periods without direct supervision
* Strong problem solving skills and ability to make decision on their own
* Strong knowledge of the practical application of systems to analyze and report on stock levels, new parts orders,    shipments, and sales of after sales products
* Proficient with MS Office Suite
* Knowledge of
*** mtu
* ** organization (products, policies & procedures)
* Knowledge of SAP operating system

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

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