Rental Fleet Dispatcher

Rental Fleet Dispatcher

Company: Mac Allister Machinery Co., Inc.

This position will coordinate scheduling and delivery for heavy equipment rentals. The person in this role will have a strong customer service focus and the ability to multi‑task in order to meet our customers’ needs.

• Responsible for scheduling machine deliveries, pick‑ups and inter‑company transfers. Responsible for ensuring all appropriate paperwork is accurate and complete.
• Communicate with drivers to ensure highest customer satisfaction with regards to on‑time deliveries, drop and pick‑up points, equipment needs, etc. Responsible for ensuring that pick‑up guidelines are adhered to.
• Responsible for coordinating with customers on machine security if pick‑ups are not going to be met in a timely manner.
• Ensures load maximization and route efficiency.
• Manage drivers’ daily start and finish times to ensure maximum efficiency and that customer expectations are met.
• Maintain all DOT standards and requirements, as well as file and request state hauling permits as necessary for the location of the delivery.

• High School Degree.
• At least 3 years of experience in load planning/dispatching.
• Ability to travel to different branch locations occasionally.

• Ability to operate a computer and necessary programs such as Microsoft Office products and database systems.
• Excellent communication skills, including verbal, written, and listening.
• Ability to apply knowledge of DOT regulations to the workplace to ensure compliance.
• Ability to apply understanding of fleet capacity and business volume to ensure timely and cost‑effective deliveries and pick‑ups.
• Ability to work between departments (shop, parts, counter, etc.).
• Ability to think on your feet to solve problems quickly.
• Familiarity with surrounding areas would be helpful as well as the ability to read and understand maps of the city and surrounding areas.
• Ability to constructively manage change and conflict.

• Works under general supervision. Employee acts independently to handle standard problems but usually reports on such problems. More unusual problems are referred to a supervisor/manager.
• Major responsibilities typically require creativity and latitude. Employee typically operates with specific objectives but often few written or unwritten procedures as guidelines. Some policies or precedents for action exist.
• If an error is made while in this position, it will be easy to find and can be fixed with some effort or expense and moderate effect on the company.
• Frequently communicates with coworkers, customers, and management. Regularly communicates with company executives.

All Mac Allister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.