Switchboard Operator

Job in Nuneaton, Warwickshire, CV11, England, UK

Listing for: George Eliot Hospital NHS Trust

Full Time position
Listed on 2026-06-19

Job specializations:

Administrative/Clerical
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Spanish Customer Service

Salary/Wage Range or Industry Benchmark: 40000 GBP Yearly GBP 40000.00 YEAR

To maintain a helpful and confident manner when dealing with patients, visitors, and staff at the main hospital reception desk or via the Switchboard, to assist the public with directions and enquiries and to promote the caring and professional image of the trust.
To support patients and relatives who may be experiencing distress, feeling unwell, worried, emotional, or upset. To ensure that all patients, visitors, and relatives receive assistance with general advice in response to queries, information, and taxis.
Liaising with porters and security.
To deal with Parking queries at the main reception desk and help visitors, patients, and staff. To issue Blue Badge Disabled forms and frequent outpatient appointment forms and pass on to the team leader, dealing with cash and issuing refunds when needed, also taking card payments when needed.
To deal with ad hoc incidents and report jobs via the Estates team.
To provide excellent customer service to visitors, patient and staff and act as the first point of contact when visiting the Hospital.
To maintain a helpful and confident manner when dealing with patients, visitors and staff in order to promote the caring and professional image of the Trust.
To assist the general public with directions and enquiries at the reception window, which may include but not exclusive to PPE, patient transfers via porters, etc.
Here at George Eliot our vision to'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are
Week 1:
Saturday & Sunday - 14:30 - 22:30
Week 2:
Wednesday & Thursday - 14:30 - 22:30
Week 3:
Monday & Wednesday - 08:00 - 16:00
To provide a comprehensive, high-quality service to patients, staff, and members of the public on behalf of the George Eliot Hospital NHS Trust. To operate a telephone switchboard and associated communication systems as necessary. To observe and respond to monitors/alarms within an agreed scope of responsibility and carry out stringent procedures in the event of an emergency and to provide a courteous and professional reception service.

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