Practice Receptionist

We are looking to recruit an experienced Receptionist to help support our friendly team. We are a large, busy GP surgery serving over 21,500 patients.

This position will be contracted to 20 - 25 hours per week, and the shifts will be between 07:45 to 18:30 Monday - Friday. However, overtime for holiday and sickness cover is a contractual requirement of the position, and the responsibility is shared between all receptionists. Overtime may be required between the hours of 7:45am and 6:30pm Monday to Friday.

This job listing may close early due to high volumes of applicants.

The purpose of the role is to:

Answer our busy telephone lines in a timely manner

Book appointments for patients and check patients in for appointments.

Process requests for Prescriptions.

Provide patients with non-urgent test results.

Deal with queries, directing patients to the appropriate person if required.

Facilitate communication to the Clinical team and the Practice Management team.

Act as front-of-house, providing a helpful serviceto patients and other visitors.

Bedworth Health Centre is the largest GP practice in North Warwickshire with a patient list size of over 21,500 patients. Youwould be joining a very supportive team of 16 receptionists and you will reportto the Reception Manager and the Practice Managers.

The role is varied, a few of the duties are listedbut this is not exhaustive:

Opening up/locking-up of Practice premises and maintaining security.

Using the Practice's clinical computer system to manage the appointmentsystem, process prescriptions and provide routine test results.

Working on the Reception desks: booking patient appointments and checking them in for appointments, processing prescriptions, providing routinetest results, providing information and handling a wide variety of enquiries.

Working on the Appointments / Results telephone line: booking,cancelling and changing appointments, providing routine test results, directingcalls to the appropriate person and handling a wide variety of enquiries.

Working in the Prescriptions department: processing hand delivered and electronic requests for prescriptions, resolving telephone prescriptionqueries, liaising with chemists and handling a wide variety of enquiries.

Taking comprehensive messages and passing them on to the appropriate person.

Ensuring accurate information is entered into patients notes.

Reading and responding to prescription e-mails.

Processing and distributing incoming (and outgoing) mail

Keeping the reception area, notice-boards and leaflet dispensers tidyand free from obstructions and clutter

Coding entries on Practices clinical computer system.

Filing of patient paper notes.

Providing support to Senior Administrators with a wide variety of taskssuch as Registrations and Recall Systems.

Any other duties as andwhen deemed necessary by the Practice Management team

• Experience of answering the telephone and working on a Reception desk in a demanding and busy organisation.
• Experience of working in a public-facing, customer service based setting.

• Experience of working in a public facing role.
• Flexibility to work around the needs of the Practice - being prepared to change hours at short notice on occasion.
• To provide cover within the team for annual leave or holidays, as required.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.