Enhanced Access Service Administrator

Go back Nuneaton & Bedworth Primary Care Network

The closing date is 04 October 2026

Nuneaton and Bedworth PCN are looking for an organised,dedicated Enhanced Access Service Administrator to work alongside the current

Service Coordinators, and wider administrative and clinical team.

What is Enhanced Access?

We provide Enhanced Access (EA) appointments on behalf of our 11

Member Practices outside of their ordinary (core) work hours, usually between the hours of 6.30pm to 8pm Mondays to Fridays and between 9am and 5pm on Saturdays, these hours can vary due to development of the services that are delivered.

The Enhanced Access Service provides a varied range of services from GPs, nurses and other clinical appointments from our 2 base sitesin Nuneaton and Bedworth, as well as in Community settings as required, The PCNEA Service continuously identifies its population needs and support in running additional clinical services aimed at supporting access for patients at timesto suit them, these include health checks, immunisations (including COVID 19,flu clinics and childhood immunisations), hypertension reviews, diabetes reviews and renal cardio-metabolic clinics.

The role of the Administrator will require flexibility, andthe ability to cover hours on Monday to Friday between 9.00 and 20.00 on an agreed working pattern to ensure core Enhanced Access hours are covered and supported.

To provide administration support and reception services to the Enhanced Access Service.

To provide administration support and reception services for the additional clinical services or clinics provided by the PCNincluding call/recalls to patients.

Supporting the Enhanced Access Service remote bookings within EMIS.

Ensure appropriateness of appointments incompliance with the inclusion criteria

Advise PCN Practices of any inappropriate bookings for the Enhanced Access Service

Book/arrange referral appointments using the electronic referral system and email systems and action/follow-up on the e-RS worklists, enquiries and alerts.

Be part of the Enhanced Access team communication channels and update any changes to schedule.

Co-ordinate and note take at the scheduled EA meetings and briefing sessions

Support the EA Team Coordinators with day-to-day activities, and deputise during times of annual leave, educational leave andother absences as required.

Actively input into the development of new and existing services and resources.

Communicate and complete stock take for Enhanced Access Service consumables.

Manage databases and spreadsheets and collation of information.

Ensure reporting templates are kept updated with accuracy.

Nuneaton and Bedworth PCN

- About us
- Our Values

To meet the changing needs of our local population by addressing the health and funding inequalities, through consistent delivery ofhigh-quality services, by a highly skilled and motivated workforce.

Driven by innovation, passion and collaboration,we work with great integrity to have a patient centred vision to have a strong presence in our communities.

The Context

Nuneaton and Bedworth Primary Care Network (NBPCN) is the largest PCN in Warwickshire and has a diverse population made up of 11 GP Practices serving a population of almost 104,000 patients (January 2026).

Health Inequality impacts our patients:
Nuneaton and Bedworth have higher than average levels of deprivation, BAME populations andpoorer health outcomes, and as a PCN we are very proud of the work that takes place to address these health inequalities.

Main Duties and Responsibilities

Toprovide administration support and reception services to the Enhanced Access Service.

Toprovide administration support and reception services for the additional clinical services or clinics provided by the PCN including call/recalls to patients

Supporting the Enhanced Access Service remote bookings within EMIS

Ensure appropriateness of appointments in compliance with the inclusion criteria

AdvisePCN Practices of any inappropriate bookings for the Enhanced Access Service

Book/arrange referral appointments using the electronic referral system and email systems and action/follow-up on the e-RS worklists, enquiries and alerts

Bepart of the Enhanced Access team communication channels and update any changesto schedule

Co-ordinate and note take at routine EA meetings and briefing sessions

Support the EA Team Coordinators with day-to-day activities, and deputise during timesof annual leave, educational leave and other…