Service Advisor Service & Support

Your Role: Role Level on the Rygor Career Journey Map: C1, Individual Contributor

At Rygor Auto, we are looking for a dedicated Service Advisor to join our team in Nuneaton. If you are dedicated to providing exceptional customer service and can confidently and efficiently maximise service and repair bookings to ensure all resources required in completing the work are available and on schedule – this is the role for you!

The right candidate will have exceptional customer service skills and deliver the highest quality customer experience. You will approach this role with a commercial mind, actively selling after‑sales services in a customer‑orientated manner (i.e. service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings.

You will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work.

Day to day, you will be:

• Dealing with customers and ensuring customer satisfaction.
• Utilising workshop loading and ensuring it is up to date.
• Regularly and proactively keeping customers up to date with progress on their vehicle.
• Booking in vehicles, ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
• Identifying the customer requirements and, where possible, supplying an accurate fully inclusive costing.
• Producing accurate job cards, invoices, estimates and related information.
• Providing customers with full explanations of work carried out, making the most of any additional selling opportunities.
• Producing warranty job cards in line with the manufacturers policy and procedures.
• Accurately recording all work requirements and identifying retail, warranty, internal and non‑chargeable repairs.
• Liaising with the Parts Department to ensure availability of parts.

Research shows that some people are less likely to apply for a role unless they meet 100% of the criteria. We encourage you to apply even if you don’t feel you meet all our requirements. If this role excites you, start a conversation with us!

Benefits for you

• An extra day off for your Birthday.
• Business closed 24 December and 27 December in 2025 to allow time off over the festive period.
• 23 days of annual leave per year PLUS Bank Holidays.
• Motor Trader’s ‘Employer of the Year’ recognition.
• Great Place to Work and UK Best Workplace awards.
• Best UK Workplace for Wellbeing and Development.
• Awarded Armed Forces Covenant Silver Award.
• Airport‑enrolment pension.
• Rygor Group ranked 101 in SW Business Insider’s Top 500 Companies.
• Enhanced Maternity and Paternity pay policies.
• Access to our wellness programme and Employee Assistance Programmes.
• Mental Health First Aiders.
• Reward and recognition programmes, including annual awards and gift card opportunities.
• Annual appraisal programme and progression opportunities.
• Manufacturer training and access to our in‑house training.
• Long‑service recognition and annual leave increase after 5 years’ service.
• Branded uniform.
• Charities of the Year programme, Army Sport sponsor ships and community engagement initiatives.

Our Values & Behaviours

We’re looking for incredible team members who share our values and can add to our culture. Our values are shared beliefs that guide our decision‑making, culture is how we function as a group and how we live our values as individuals.

Rewarding – I am grateful. I am courageous. I am curious.

What’s it like to be part of Team Rygor?

"Rygor is a great place with equal opportunities for everyone and they are Rewarding, Reliable and Respectful and choosing Rygor to grow your career is something no one can regret." – Patrick, Technician

• We shortlist CVs online, so make sure to include information about yourself that makes you stand out.
• A short screening call with our hiring manager or a member of our people team.
• Come to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better.
• If your application is successful, we’ll be excited to make you an offer.

Diversity, Equity, Inclusion and Belonging (DEIB)

At Rygor, we are committed to fostering a workplace culture that…