Library Customer Services Assistant

Position Overview

Customer Service Assistant (Sunday) at Nuneaton Library. First point of contact, assist customers, use ICT, support events and activities, deliver promotional work with children.

• First point of contact for library users, greet and assist with enquiries.
• Use ICT to assist customers with office packages, internet, social media and online services.
• Carry out administrative duties and support day‑to‑day library operations.
• Assist with events and activities, including children's programming.
• Deliver promotional activities and promote library services.
• Work within flexible Sunday hours 10.15 am‑2.15 pm, and may be required to work at other local libraries.

• 4 GCSE passes (English & Maths) at grade C or above or equivalent.
• Experience working with members of the public in a customer‑service environment.
• Ability to share enthusiasm and knowledge of books and reading with customers of all ages.
• Ability and willingness to deliver promotional activities.
• Ability to support users accessing online services such as government websites, application forms, web‑mail and other similar services.
• Proof of Fluency Duty:
  Must be able to speak and provide advice in accurate spoken English.

• Generous pension scheme with employer contribution (typically ~19 % per month).
• Agile working; generous annual leave entitlement plus bank holidays and an additional day at Christmas.
• Access to Vivup benefits and discounts platform.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or any other protected status.