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Premium CX Agent — Customer Care & Solutions
Job in
Nuneaton, Warwickshire, CV11, England, UK
Listed on 2026-08-10
Listing for:
Really Comfy Beds Limited
Full Time
position Listed on 2026-08-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Loaf is seeking a customer service advisor to support premium customers across phone, email and live chat channels. You will handle sales queries, orders and amendments, keeping other departments in the loop and updating customers on product delays with proactive solutions.
You will process returns, coordinate with third-party technicians for repairs, and ensure GDPR compliance while meeting daily interaction and CSAT targets. A friendly, proactive, problem-solving approach is essential.
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