Solutions Officer

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.

We are currently recruiting for a Housing Solutions Officer to be part of the Housing Solutions Team; this is a dynamic service with a vision of preventing homelessness.

As a Housing Solutions Officer, you will be an integral member of the team. You will be a key point of contact for service users and stakeholders to deliver the Council’s statutory obligations under the Housing Act 1996, Part VII Homelessness and the Homelessness Reduction Act 2017.

An exciting opportunity has arisen to join the Councils dynamic Housing Solutions Teamwith  a passion to prevent homelessness.

We are looking for a positive, adaptable and motivated person who wants to help move our service forward and is continually seeking to improve customer service.

The successful candidate will have:

• GCSE Grade A-C English/Maths or equivalent
• Willing to work towards or hold appropriate housing qualification or equivalent at Level 2.
• A significant working knowledge of the Homelessness Legislation particularly the Homelessness Act 2002 / Homelessness Reduction Act 2017
• Recent experience of working in a public sector service or housing related environment
• Recent and relevant experience of dealing directly with the members of the public and understanding customer care issues
• Excellent organisational skills in terms of service planning, prioritising work, time management, effective use of resources and performance evaluation
• The ability to be articulate in expressing ideas to generate collective resolutions to problems
• The ability to work under pressure, sometimes dealing with individuals or subject matters that can be emotive and demanding
• Excellent written, verbal communication and numerical skills

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Please note that all applications must be received on an online application form. We do not accept CV's and do not keep CV's on file unless part of an application.

Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.

For any informal queries please contact Katy Banks

Phone –

Email - Katy.

Bank