Marketplace Account Manager

This isn't a strategy role where you'll spend your days in meetings talking about growth. It's a doing role. You'll be the one actually driving it.

Holland & Barrett is scaling its Marketplace range. That means more suppliers, more products, and more complexity. We need someone who knows how to manage that –someone who's worked in a Marketplace environment, understands the mechanics, and can spot commercial opportunities and act on them.

If you're looking for a role where you can make things happen, keep reading.

What You’ll Actually Be Doing

• Owning the Marketplace strategy and driving growth across new and existing ranges.
• Building and nurturing supplier relationships that go beyond transactional – think strategic partnerships that unlock stock depth, speed to site, and killer listings.
• Using data like a pro to spot trends, optimise performance, and make decisions that move the needle.
• Collaborating with commercial, digital, UX, product, and ops teams to ensure our Marketplace feels seamless to customers and aligned with our wider strategy.
• Forecasting demand, managing replenishment, and finding smart ways to shift excess inventory.
• Making sure our Marketplace doesn't just grow – it thrives.

• Marketplace sales are up. Way up.
• Our product listings are optimised, our conversion rates are climbing, and our customers are coming back for more.
• Suppliers love working with us – and we're their first call when they've got something new.
• Our Marketplace complements our core range, not competes with it.
• You're the go-to person for insights, ideas, and action.

This role can be based in Nuneaton or London, and occasionally required to travel to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the office.

What You’ll Need

• Solid experience in supplier management and Marketplace trading. Amazon, eBay, Mirakl, or similar – you get how it works and how to win.
• Commercial acumen and negotiation skills that make suppliers sit up and listen.
• A data‑first mindset – you know your way around analytics platforms like GA, Tableau, Metabase, and you use them to drive decisions.
• A deep understanding of eCommerce – from customer journeys to trading cycles.
• Experience with CMS and merchandising tools to optimise digital performance.
• The ability to work cross‑functionally and bring people with you – even when the pace is fast and the pressure’s on.

• The salary’s competitive – we'll talk numbers early.
• 25% off everything at H&B – even the fancy supplements.
• Pension contributions – because future‑you deserves a break.
• Perks from other retailers – discounts, advice, and savings from brands you actually use.
• And more – we won't list every perk, but it's more than just free fruit and a pool table.

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).