Emergency Duty Family Advisor

Are you looking for a meaningful role where your skills can make a lasting difference? As a Family Advisor, you will provide vital support, information, and guidance to families during evening hours and bank holidays, helping ensure they receive the right help at the right time.

Warwickshire County Council's Out of Hours Emergency Duty Team, recently rated "Good" by Ofsted, is seeking an experienced Family Advisor to join our dedicated team.

Working evenings, weekends, and bank holidays, this role offers a unique alternative to mainstream children's services. There are no ongoing caseloads, no diary full of meetings, and no concern about unfinished work carrying into the next day. Each shift brings new situations, fresh challenges, and opportunities to support children, families, and vulnerable adults during times of crisis.

The role is varied and dynamic, covering all aspects of safeguarding and emergency intervention. You will work with children, young people, families, and adults, responding to urgent situations, assessing risk, and making informed decisions in a fast-paced environment. This is a position for professionals who thrive on variety and enjoy working autonomously.

Applicants must have:

• A minimum of 2-5 years' post-qualification experience within Children or Adult Services.
• Significant experience of safeguarding children, adults and working with vulnerable families.
• Excellent communication, Active listening & Engagement, resilience, solid understanding of child development and safeguarding, and report-writing skills.
• The ability to make sound decisions quickly and confidently under pressure.
• Strong interpersonal skills and a professional telephone manner.
• The ability to work independently and manage competing demands effectively.
• A creative, solution-focused approach to problem-solving and negotiation.

While the nature of emergency work can be demanding, it is also highly rewarding. You will have the opportunity to provide immediate support and intervention at critical moments, helping to safeguard and protect those most in need.

Please note:

Successful applicants must reside within the boundaries of Warwickshire.

Now is an exciting time to be part of our team as Warwickshire begins to embed our Families First teams who support the young people in our County. Our approach is about locality working, multi-disciplinary and multi-agency teams that support the whole family. Building strong partnerships with local services, Health, Police and Education.

Our Offer to you includes:

• Supportive managers who provide recognition and a robust supervision policy focussed on wellbeing and workload.
• A Volunteering & Wellbeing Day
• We also offer a Refer a Friend package for some roles. Terms and Conditions apply
• to download our Why work for Us Brochure

We are recruiting for the role of Emergency Duty Team Family Advisor in our Emergency Duty Team (EDT) covering Countywide for a part-time permanent role.

The Emergency Duty Team is a Countywide Out of Hours Social Work Service that operates in the evenings, weekends and Bank Holidays when mainstream day services are closed.

The Emergency Duty Team (EDT) provides a statutory Social Work service to all service users, carers and agencies that require an emergency response outside of normal working hours. Please note that working patterns are subject to a rota and shifts to ensure cover every evening, weekend and bank holiday throughout the year. This position requires working in the office on weekends and bank holidays as required.

The role includes dealing with referrals from professionals and members of the public who have concerns about a child’s or adult’s welfare and safety, through consultation, consideration and where necessary and…