Family Hub Receptionist

The role is Monday to Thursday 09:00 - 17:00 and Friday 09:00 - 16:30. The fixed term contract runs until 31 August 2027.

At Warwickshire County Council, our vision is for children and young people to be safe, happy, healthy and supported to achieve their full potential. We are committed to working restoratively with families, building on strengths and relationships to achieve sustainable change and better outcomes.

Our Best Start in Life Local Plan plays a vital role in supporting children, families and communities through early intervention, inclusion and partnership working. We believe that children thrive when they are supported within their families and communities, and we work collaboratively with parents, carers and professionals to ensure children receive the right support at the right time.

As an organisation, we are committed to continuous improvement, innovation and developing services that respond effectively to the changing needs of children and families. We value diversity, inclusion and the unique contribution that every colleague brings, creating a culture where people are supported, empowered and encouraged to make a difference.

We are looking for a warm and friendly Receptionist to join our Family Hub and Community Centre Team at Hatters Space. Working within a restorative and relationship-based culture, you will help ensure the effective running of the Family Hub.

Now is an exciting time to be part of our team as Warwickshire begins to embed our Families First teams who support the young people in our County. Our approach is about locality working, multi disciplinary and multi agency teams that support the whole family. Building strong partnerships with local services, Health, Police and Education.

If you want to build strong relationships and connections with families, join Warwickshire’s Children and Families service.

• Supportive managers who provide recognition and a robust supervision policy focussed on wellbeing and workload.
• A Volunteering & Wellbeing Day in addition to generous annual leave and an additional day at Christmas
• We also offer a Refer a Friend package for some roles. Terms and Conditions apply

As an experienced Receptionist, you will be passionate about ensuring every child, family and visitor to the Family Hub are made to feel welcome and supported to access services and support. You will have excellent communication and organisational skills to ensure the effective operation of the Family Hub. In addition, you will be able to demonstrate the following skills, knowledge and experience:

• Provide a warm welcome to children, families and partner organisations visiting the Family Hub.
• Register individuals and monitor attendance at sessions.
• General health and safety requirements with oversight of senior leaders.
• Complete Family Hub administration and data inputting tasks.
• Navigate visitors to the Family Hub to appropriate services and support or wider Community Centre services.
• Ensure sessions and services are advertised in the Family Hub, using social media platforms, on webpages and print materials as appropriate.
• Monitor and respond to Family Hub email inboxes liaising with appropriate colleagues and services as appropriate.
• Good literacy and numeracy skills
• Good ICT skills and experience of handling and processing manual or computerised information.

Warwickshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our…