Manager , Quality Assurance and Automation

Pay Range: The pay range for this job is $71500 - $142150 annually; actual pay is dependent on experience and geographic location.

Benefits: Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, hybrid working arrangements, incentive compensation, where applicable, and varied learning opportunities.

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through:
Talent, Education & Communication, Employee Groups and Celebration.

Who we are:

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren Purple Label, Ralph Lauren Collection, Double RL, Polo Ralph Lauren, Polo Ralph Lauren Children's, Ralph Lauren Home, Lauren Ralph Lauren, RLX, American Living, and Chaps constitute one of the world's most widely recognized families of consumer brands.

Purpose & Scope:

We are looking for an experienced Quality Engineering Manager to lead end-to-end quality assurance for our Clienteling application and Online-to-Offline (O2O) capabilities. This is a hands-on leadership role based primarily in our Nutley, NJ lab, with direct oversight of the QA process across the full store technology stack.

You will own test strategy, test execution, and QA team leadership for a suite of features that power how our store associates engage clients, from appointment management and clienteling outreach to in-store product discovery and omnichannel fulfillment. The right candidate brings deep expertise in retail and commerce application testing, a structured mindset for quality governance, and the ability to operate effectively in a fast-paced store environment.

• Define and own the end-to-end QA strategy for the Clienteling application and O2O features, covering functionality, regression, performance, security, and usability.
• Develop comprehensive test plans aligned to product roadmap milestones, store rollout schedules, and business acceptance criteria.
• Identify and assess quality risks early in the development cycle, partnering with Product and Engineering to surface issues before they reach store environments.
• Establish clear test estimation processes and communicate coverage, progress, and risk to project stakeholders through structured reporting and metrics.

• Lead end-to-end testing within the Nutley lab environment, simulating real-world store conditions including device-based testing on associate-facing hardware (tablets, POS terminals, handheld devices).
• Coordinate with QE resources across EMEA, APAC & India to manage the overall test execution across all markets.
• Oversee and execute functional testing for Clienteling features such as client profiles, outreach workflows, appointment scheduling, product recommendations, and Campaigns.
• Validate O2O capabilities including BOPIS (Buy Online, Pick Up In Store), ship-from-store, endless aisle, and clienteling-triggered fulfillment flows.
• Conduct exploratory testing to uncover edge cases in store associate workflows and end-client-facing journeys.
• Coordinate occasional on-site store visits to validate features in live retail environments ahead of broader rollouts.
• Manage and mentor a team of QA engineers, assigning test coverage…