Senior Manager, Retail DTC Process, ERP+, NGT

Senior Manager, Retail DTC Process, ERP+, NGT

Ralph Lauren Corporation (NYSE:

RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company’s brand names include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through Talent, Education & Communication, Employee Groups and Celebration.

The Global Retail DTC Process Senior Manager will join the project team to act as the functional product owner for the SAP Retail DTC space representing Retail Stores. They will work across other functional areas including Finance, Logistics, Wholesale as well as IT and other partners. This role will bring specific business process/systems competence and experience within RL of the Retail Stores DTC function which spans the current ERP and Edge system platforms.

• Collaborate with business partners and define requirements / make design decisions for necessary SAP functionality, seeking to use out-of-the-box functionality aligning on a common global design for Retail DTC Stores processes and functionality.
• Through the design process, represent and coordinate with the region to close out gaps and identify process opportunities to create a common way of working globally. While areas such as legal, regulatory, tax, language and currency will deviate from the global template, all other functionalities will be common to the global template.
• As a member of the project team, ensure understanding of the agreed functionality, coordinate User Acceptance Testing (UAT) in collaboration with change management leads and testing leads, plan deployment, and manage any necessary communications or training.
• Collaborate between North America, EMEA and APAC partners to develop common processes and ways of working. Support Global Retail DTC SME to ensure a globally aligned process. Support the development and coordination of all testing within the region across SAP and Edge systems to mitigate deployment risks and drive alignment of processes.
• Key contact for SAP functionality support across the region assisting Retail DTC, Wholesale OTC, Finance & other systems/partners with SAP-integrated or cross‑functional processes.
• Work closely with IT and other partners to define the requirements across Edge systems such as Salesforce, in‑store POS, concession and Marketplace integrations, Impact Analytics / JDA Enterprise planning for allocations and other partner systems tightly integrated with SAP.
• Understand the impact of platform‑to‑platform integrations with Edge systems to assist with the migration across Retail DTC as it relates to inbound order flows, pricing including concessions and promotions, markdowns, store audits, in‑store ticketing, Omni‑order functionality, store‑to‑store transfers, returns, inventory management, back‑office functions, etc.
• Identify reports and operational reporting required to support the business on an ongoing basis.
• Collaborate with change management leads to develop training materials required to roll out the platform and ensure adequate onboarding of the new processes and systems.
• Provide input into the deployment plan on activities required to successfully launch the systems with all third parties within the RL DTC area.
• Work closely with the retail and logistics teams to define any order management / process flows required across B2B – third parties, retail, e‑Commerce, and inter‑country/region where necessary.

• Minimum 7+ years of…