DevOps Sr. Manager

The Senior Manager of Dev Ops leads engineers responsible for scalable, automated systems and the end-to-end software delivery lifecycle. This role oversees production support and operations for global ecommerce websites and digital applications.

• Own operational support status for assigned global ecommerce sites and related applications and services.
• Coordinate issue triage, prioritization, escalation, root-cause analysis, and incident communications.
• Work with development, release management, service desk, business, and IT teams to support system releases and resolve production issues.
• Monitor application health, report on service levels and system availability, and coordinate remediation plans.
• Maintain operational documentation and knowledge resources, and mentor junior team members.

• Bachelor's degree in computer science, information systems, or a related field, or equivalent work experience.
• At least 8 years of hands-on technical experience in development, software quality assurance, or infrastructure environments.
• Experience with version control and CI/CD tools such as Git, Bitbucket, and Jenkins.
• Knowledge of ecommerce business models;
  Salesforce Commerce Cloud, IBM Sterling OMS, and React JS experience preferred.
• Strong communication, organization, problem-solving, and stakeholder collaboration skills.
• Ability to manage multiple priorities and work flexible hours, including limited evenings and weekends.