Head Of Digital

Pay Range:
The pay range for this job is $0 - $0 annually; actual pay is dependent on experience and geographic location.

Benefits:
Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, hybrid working arrangements, incentive compensation, where applicable, and varied learning opportunities.

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through:
Talent, Education & Communication, Employee Groups and Celebration.

The Head of Global Digital Workplace & Employee Experience is responsible for defining and delivering the global strategy for workplace technology and employee digital experience. Reporting to the Head of Infrastructure, this role will lead the modernization, delivery, and ongoing optimization of end-user computing, collaboration platforms, endpoint services, workplace technologies, and related support capabilities across corporate, retail, and distribution environments.

This leader will partner closely with Technology and business leaders to create a secure, reliable, and intuitive digital workplace that enables employee productivity and supports evolving business needs. The role requires a strong combination of strategic leadership, technical expertise, operational discipline, and employee-centric thinking, with responsibility for driving continuous improvement through data, automation, AI-enabled capabilities, and effective service management.

• Develop and execute the global digital workplace and employee experience strategy and roadmap in alignment with broader Infrastructure and Technology priorities.
• Lead workplace technology capabilities including end-user computing, endpoint management, mobile devices, Mac and PC environments, collaboration platforms, audiovisual and meeting room technology, retail devices, and service desk integration.
• Drive modernization and continuous improvement across workplace platforms and services to improve reliability, usability, productivity, and the overall employee technology experience.
• Establish and maintain global standards, testing protocols, readiness plans, and support models for collaboration technologies supporting Board meetings, executive leadership meetings, earnings calls, town halls, shareholder meetings, and other high-visibility events.
• Define and advance the digital employee experience strategy using telemetry, employee sentiment, adoption metrics, NPS, journey analytics, proactive support, self-service, and continuous improvement practices.
• Identify and scale opportunities to leverage AI, automation, Copilot, virtual assistants, enterprise search, workflow orchestration, and self-healing capabilities to enhance employee productivity and service quality.
• Oversee global service delivery and operational performance, including…