Ralph Lauren Senior Digital Technology Analyst, Production Operations
Listed on 2026-11-04
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IT/Tech
Systems Engineer, SRE/Site Reliability, IT Support, Cloud Computing: Infrastructure & Operations
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through:
Talent, Education & Communication, Employee Groups and Celebration.
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through:
Talent, Education & Communication, Employee Groups and Celebration.
Serve as a senior operational lead and technical escalation point responsible for the stability, availability, and performance of Ralph Lauren's global digital commerce ecosystem. Drive incident management, production support, reliability improvements, automation, and collaboration across OMS, SFCC, SAP, Inventory, Payments, Fulfillment, ESB, APIs, and related digital platforms.
Essential Duties & Responsibilities Production Operations & Incident Management- Own operational health and support for global eCommerce platforms, integrations, and third-party services.
- Lead triage, investigation, prioritization, and resolution of production incidents, including P1/P2 business-critical events.
- Coordinate Product, Engineering, Infrastructure, Business Operations, and vendors to restore services and minimize business impact.
- Facilitate major incident bridges, assess severity, drive escalation, and provide clear stakeholder and executive communications. Technical Support & Problem Management
- Provide advanced support across OMS, SFCC, SAP integrations, Inventory, Payments, Fulfillment, ESB, APIs, and related platforms.
- Analyze logs, alerts, transaction flows, database records, and integrations to identify root causes and remediation paths.
- Lead RCA and corrective actions, partnering with engineering teams to reduce recurring incidents and improve stability. Reliability, Monitoring & Automation
- Own observability, monitoring, alerting, and reliability improvements across digital platforms.
- Monitor business and operational metrics including checkout, orders, inventory, payments, fulfillment, integrations, availability, and performance.
- Develop dashboards, reports, runbooks, automation, and self-healing solutions to reduce manual effort and proactively mitigate risk. Release & Production Readiness
- Partner with engineering and release teams on change reviews, release validation, deployment readiness, and post-deployment monitoring.
- Support peak-event readiness, traffic scaling, platform resiliency, monitoring, and contingency planning. Operational Excellence & Leadership
- Maintain SOPs, operational documentation, knowledge bases, and consistent support standards.
- Track and report SLAs, KPIs, service availability, operational performance, and remedial actions.
- Manage vendor SLAs and coordinate third-party providers for incident resolution and service stability.
- Mentor junior team members and promote ownership, accountability,…
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