Head of Crisis Management, North America

Head Of Crisis Management, North America

Location :
Nutley, NJ

The Head Of Crisis Management, North America's mission is to help protect and safeguard Reckitt's operations by strengthening its crisis readiness and preparedness from within. As Head Of Crisis Management, North America, you will be responsible for leading the strategic direction, governance, and execution of crisis and incident management capabilities for Reckitt's North America operations. This includes preparing for, responding to, and recovering from crises that have the potential to significantly impact people, products, supply chains, assets, and reputation across multiple markets.

You will serve as a key advisor to leadership, driving resilience activities and ensuring Reckitt is prepared for transboundary and high-impact disruptions. You will report to the Global Crisis Management Director and will work closely with global, area, and local sites to enhance the agility and robustness of Reckitt's operations.

• Strategic Issues & Crisis Management
• Lead and support the management of critical events and crisis management efforts across all brands
• Supports local leadership teams in mitigating issues and managing incidents on a need basis
• Engage with regional and area executives to ensure region-specific needs are met and risk mitigation strategies are in place
• Act as the primary point of contact to all critical events in the operational time zone
• Crisis Preparedness & Scenario Planning
• Develop and deploy training curriculum on crisis management, scenario planning and workshops
• Identify and prepare for high-risk, high-impact events such as but not limited to geopolitical disruptions, cyberattacks, pandemics, climate events, product recalls, and civil unrest
• Benchmarks internal and external best practices for crisis management
• Build and maintain a crisis manager network to standardize plans, trainings, and capabilities
• Real-Time Incident Response
• Act as incident commander during critical high-impact crises, coordinating timely and effective responses
• Provide strategic guidance to executive leadership during active crisis events
• Ensure real-time communication and alignment with internal and external stakeholders, including regulators and media teams
• Stakeholder Engagement & Collaboration
• Build and maintain strong relationships with internal and external stakeholders including regional crisis teams, governments, NGOs, and industry bodies
• Monitoring, Reporting & Continuous Improvement
• Monitor and report KPIs / dashboards to assess crisis readiness and track post-event performance
• Lead post-incident reviews, root-cause analyses, and after-action reporting to drive continuous improvement
• Ensure local sites are aware of priority business risks and have appropriate mitigation plans in place and ready to be executed when needed

This role is not currently sponsoring visas or considering international movement at this time.

• Minimum of 4+ years of Crisis Management and Risk Management experience required
• Bachelor's degree required in relevant discipline such as Business, Supply Chain, Operations, Engineering or related field (Master's preferred)
• Proven track record on managing critical events and operating in high-pressure situations
• Working knowledge of risk management, supply chain operations, regulatory compliance, or business continuity planning in a corporate setting
• Solid judgment and discretion in dealing with confidential and sensitive issues
• Excellent time management and ability to adapt in a fast-paced work environment
• Strong collaboration in a multi-cultural, multi-functional work environment
• Comfortable to work under pressure, strong track record to manage multiple projects at once and solid priority setting
• Exceptional interpersonal skills and ability to effectively and comfortably interact with all levels of management including executives
• Comfortable working in a matrixed organization and with cross functional teams
• Self-motivated, proactive, and capable of leading teams or working independently
• Proven writing, public speaking and editing skills
• Expert in MS Teams / Power BI and automated Reporting Tools
• Excellent project management skills
• Fluent in English. Spanish proficiency preferred
• Willingness to travel domestically and internationally
• Preferred Certifications : ISO 22301, CBCI, or equivalent

• Supply Chain Management
• Business Partnership
• Collaboration and partnership building
• Relationship Management
• Business Accumen
• Productivity management
• Improve business processes
• Advanced Analytics
• Data Analytics
• Logistics Management
• Supply Chain Planning
• Vendor Negotiation
• Contract Negotiation
• Category Management Expertise
• Supply Management
• Procurement

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