Customer Service Coordinator

Job information

Division/Unit: UEFA Events SA/ Ticketing

Contract type:
Max-term

Location:

Nyon (WFH up to one day per week)

Start date:

01.04.2026

End date: 31.08.2029

Final date to receive applications: 20.02.2026

The Customer Service Coordinator reports to the Customer Service Team Leader and supports the team in supervising the first-level customer service provider in addition to helping the ticketing team to improve the customer journey, from pre-sale and post-sale, for UEFA EURO 2028, UEFA WOMEN’S EURO 2029, UEFA club finals and other UEFA events.

• Providing second-level customer service support for UEFA EURO 2028, UEFA Women's EURO 2029, the club finals from 2026 to 2029 and several other UEFA events (pre-sale and post-sale)
• Helping to draft and publish content for UEFA events (FAQs, communication support documents, email campaigns, etc.)
• Helping to coordinate and supervise the first level customer service provider (organising training, drafting presentations, quality management)
• Being involved in various sub-projects linked to the customer journey, such as ticket portals, mobile tickets and payment questions
• Liaising with stakeholders linked to the customer experience, such as Accessib
  
  ALL, spectator services, safety and security, finance and legal

• from 4 to 6 years of experience working in a customer service environment
• from 1 to 3 years of experience working for projects relating to sport or ticketing

• Bachelor's in communication or translation

• English / proficient
• other languages are an asset

• Relocation to Switzerland/France is expected
• Good writing skills
• Customer-oriented and solution-driven
• Attention to detail and a structured approach to work
• Knowledge of Zendesk would be an asset

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UEFA welcomes applications from all, actively working to ensure that we are an inclusive employer that finds the best candidate for our positions, regardless of aspects such as sex, gender identification, disability, age, sexual orientation, religion, ethnicity or nationality.