Warranty Service Dispatcher

This is an administrative position focused on service dispatching with additional cross-training in administrative support functions. This role primarily supports dispatch operations but will flex between responsibilities based on business needs, including credits/debits processing and general administrative tasks.

Essential Duties and Responsibilities:

Daily reporting of dispatches.

For specific customers, call stores to qualify service issues and dispatch service companies.

Enter dispatched calls into Service Call Tracking and Serial Number Inquiry software.

Follow up on parts orders in WHAM and JDE software.

Follow up with service companies confirming job completions.

Enter dispatch information into customers’ databases.

Ensure timely communication between customers, service companies, and internal teams.

Maintain accurate records of open and completed dispatches.

Process credit and rebills.

Provide administrative support to the Warranty Department for miscellaneous tasks.

The Warranty Service Dispatcher is an office-based role. Regular, predictable on-site attendance is required. Eligibility for up to one (1) remote workday per week may be permitted, subject to business needs and departmental guidelines.

Perform core job responsibilities through regular in-person collaboration, including participation in meetings, team discussions, and cross-functional coordination.

Collaborate with fellow team members and leadership in a shared work environment to support innovation and timely decision-making, problem-solving, and operational effectiveness.

Maintain a consistent on-site presence to support and respond to day-to-day business needs, including attendance of scheduled meetings and real-time collaboration as needed to ensure alignment on department and company priorities.

Meet regularly with manager in-person to align on workload, priorities, performance, and ongoing professional development.

High School diploma or general education degree (GED) required.

Possess strong verbal and written communication skills.

Must be well organized and self-motivated.

Must have the ability to work in a fast-paced environment.

Knowledge of JDE and previous data entry experience would be a plus.

Proficient in Microsoft Office applications.

Comfortable making numerous calls in one day to end users and service companies.

Ability to work in a team oriented environment with a positive, professional attitude.

The hours for this position are 7:30am - 4:00pm, Monday through Friday.

We are proud to be an Equal Opportunity Employer.

Company-paid background check required upon hire.