VP Global Enablement Operations

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

The Cardholder Services CoE is responsible for global oversight and end-to-end management of Mastercard’s cardholder (consumer) benefits. The CoE is pivotal in driving the dual mandate of enhancing Mastercard’s consumer product value proposition through differentiating embedded benefits and accelerating revenue growth through optional benefits. As a member of the Global Cardholder Services CoE leadership team, this newly created role VP, Enablement, Experience & Operations reporting to the SVP of Cardholder Services CoE will be accountable for the overarching strategy and roadmap for the Global Benefits Platform enablement and development.

Alongside this, building and leading a global scalable model through product implementation, integration, onboarding, configuration, launch readiness, operations, cardholder (consumer) experience innovation, quality and performance are critical to establish and drive maturity across the end-to-end ecosystem including partners, customers and consumers. The successful candidate will work closely with the extended CHS leadership team, Consumer Core Product teams and extended internal and external stakeholders to develop a prioritized roadmap and plan to deliver performance and experience outcomes.

With deep transformational capability and proven leadership experience in delivering scalable B2B2C and B2C operational go-to-market models, this leadership role will be responsible for delivering world-class scalable capability and experience innovation that will enable successful delivery, influence ongoing cardholder (consumer) adoption, usage and timely revenue delivery. This role will partner with key stakeholders across Cardholder Services, both CoE and Strategic Benefits globally, regionally and in market, the extended Consumer Product (Debit & Credit) teams, Technology & Engineering, Global Delivery and Customer Care, Sales, Partners, Customers and Cardholders (Consumers) will be critical for success.

This role is well suited to someone with a passion for the Cardholder (Consumer), have proven delivery of experience led innovation delivering meaningful and effortless experiences, extensive experience in product management, be self‑motivated and have strong leadership, communication and stakeholder management skills, critical for success in this role.

• Responsible for the Cardholder Services CoE Global enablement, experience and operations transformation strategy and plan. Building a world class operating model and rhythm while transforming with agility, efficiency and global scalability.
• Operate with agility to build and deliver a global prioritized roadmap to enhance capabilities delivering both short- and long-term innovations; always ensuring that the Global Benefits Platform enables both the B2B2C and B2C ecosystems to deliver our customers and cardholder (consumer) value propositions seamlessly and effortlessly with the cardholder (consumer) experience at the heart. This includes working closely with key cross functional stakeholders and regions to ensure that market, customer and cardholder (consumer) readiness is enabled.
• Develop, build and deliver a Cardholder (Consumer)…