Vice President, Enterprise Order Management
Listed on 2026-10-12
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Business
Corporate Strategy, Change Management, IT Specialist, Business Continuity -
Management
Corporate Strategy, Change Management, IT Specialist, Business Continuity
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Titleand Summary
Vice President, Enterprise Order Management
Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient (DQ) drives our culture and everything we do inside and outside of our company.
With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
The Global Business Solutions Center (GBSC) Financial Systems organization is establishing Enterprise Order Management (EOM) as a global capability and critical discipline within Mastercard’s end-to-end Order-to-Cash (O2C) landscape. The Vice President, Enterprise Order Management will define the enterprise vision, establish the global function and operating model, and lead a multi-year transformation that standardizes how customer commitments are converted into controlled, scalable, and auditable orders across businesses and markets.
This executive leader will set the global strategy, governance, engagement model, and roadmap for EOM, balancing enterprise standards with business, product, market, customer, regulatory, and technology requirements. The role will convene senior and executive stakeholders across Product, Sales, Services, Technology, Finance, Controllership, Legal, Operations, and regional teams to align priorities, resolve cross-enterprise decisions, and steer investment and adoption. The Vice President will oversee the EOM platform ecosystem and organizational capability, including platform strategy, process ownership, architecture and integration alignment, delivery enablement, operational readiness, change adoption, and ongoing run and maintenance.
Success requires connecting the EOM agenda to broader O2C outcomes, including customer experience, time to revenue, billing accuracy, revenue protection, financial controls, operational scalability, and enterprise visibility.
- Establish the Global EOM Function:
Create and scale a global Enterprise Order Management function, including its mandate, decision rights, governance, service model, organizational structure, capabilities, performance measures, and relationship to adjacent O2C disciplines. - Set Enterprise Strategy and Multi-Year
Roadmap:
Own the enterprise EOM vision and phased roadmap across business lines, products, markets, and platforms. Translate enterprise strategy into investment priorities, migration sequencing, capability releases, value milestones, and measurable outcomes. - Provide Executive Governance and Steering:
Establish and lead executive steering mechanisms that enable timely decisions on scope, funding, architecture, standards, risk, sequencing, and adoption. Prepare senior leaders to make informed trade-offs and maintain clear accountability across sponsors and work streams. - Shape the O2C Enterprise Lens:
Influence the broader O2C agenda by defining how order capture, validation, orchestration, fulfillment, billing readiness, invoicing, revenue, collections, and customer support connect through common standards, controls, data, and ownership boundaries. - Drive Global Collaboration and Alignment:
Build durable partnerships across global and regional Product, Sales, Services, Technology, Finance, Controllership, Legal, Risk, Operations, and customer-facing teams. Align diverse business models and market needs to a scalable enterprise framework while managing justified exceptions. - Lead Enterprise Platform and Integration Strategy:
Provide executive ownership for the EOM platform ecosystem and its integration with upstream and downstream capabilities, including CRM and CPQ, contracting, product catalog,…
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