Associate Product Specialist, Product Management

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Within Mastercard Services, our Customer Acquisition & Engagement business drives profitable business growth and maximizes customer lifetime value by transforming routine interactions into lasting relationships. We are looking for an Associate Product Specialist to support billing and onboarding operations for our newly launched Commerce Media business and our legacy businesses. Mastercard Commerce Media is a digital media network, where advertisers can reach consumers with highly personalized, targeted ads and offers on premium publishing channels.

Commerce Media is one of our fast-growing businesses within this group at the intersection of commerce, data and digital experiences, focused on performance oriented solutions. The role will be part of the Global Advertiser Experience team that focuses on designing and supporting a best in class experience for our customers that ultimately drives revenue for both Mastercard and its partners, while advancing our objectives.

• Provides second level support to customer facing teams regarding invoice payments; researches issues, corrects errors and identifies improvements to minimize future inquiries.
• Builds and/or uses revenue reports to provide business insights on revenue, payment statuses, exceptions and other required KPI metrics.
• Performs quality checks on reports and distributes weekly and monthly performance reports; supports audit requests.
• Supports account receivables process including monitoring aging receivables, documentation, and remediation with account managers and Accounts Receivable teams.
• Collaborates with third-party payment systems and internal billing teams to ensure proper setup for invoicing customers via third parties.
• Assists with development of new processes, documentation and training materials for customer onboarding activities in CRM and billing systems.
• Participates in pilot activities and testing efforts of new product releases and processes to document observations, validate delivery and identify new requirements and improvements.
• Develops awareness of key business issues by helping to perform research & analysis.
• Takes personal ownership for seeing tasks through to timely completion while keeping team updated on progress.
• Collaborates internally with all stakeholders on managing deliverables.

• Strong Excel and Powerpoint skills recommended.
• Approaches work situations with intellectual curiosity regularly sharing ideas for process modifications/ improvements.
• Preferred experience in interpreting data for insights, recommendations and problem solving.
• Adept in using AI to support data analytics and improvements in processes.
• Exhibit effective and strong verbal and written communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to collaborate and work effectively with key stakeholders, across regions and different seniority levels.
• Analytical thinker and problem solver.
• Demonstrated ability to act independently and proactively.
• Preferred experience and understanding of billing and payment processes.
• Bachelor's degree required.

Mastercard is a merit-based, inclusive, equal opportunity employer…