Residential LNP & Service Activation Specialist

Job Details:

Job Location:

Greater St. Louis - O Fallon, MO 63368,

Job Title:

Residential LNP & Service Activation Specialist

Location:

O’Fallon, MO

Start Date:

Immediate

Gateway Fiber is seeking an outstanding individual to fill the role of Residential LNP & Service Activation Specialist. Gateway Fiber is a locally owned and operated internet service provider on a mission to positively impact communities through better internet. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years.

Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.

Gateway believes that people want to know they are cared for both professionally and personally  need a clear vision of where the company is going and how we can contribute to it. At Gateway, we look out for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision.

We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business.

Gateway is hiring a Residential LNP & Service Activation Specialist to support our growth objectives of passing 100,000 residences and business on a national scale while upholding and enhancing Gateway’s pledge to an unsurpassed customer experience. Residential Voice Provisioning Specialists will contribute to the success of Gateway’s growth objectives in the following ways:

• Own residential phone-port requests from initial intake through completed activation, including validation of all required customer, account, provider, and authorization information.
• Check number portability and submit port-in requests through approved carrier or vendor systems, ensuring accurate customer, service, location, and scheduling information.
• Track submitted orders, carrier responses, requested dates, confirmed FOCs, action-required statuses, rejections, cancellations, and completions.
• Work routine port rejections and discrepancies, obtain corrected information when needed, and update or resubmit requests as appropriate.
• Maintain accurate status and activity notes, communicate updates to customers and internal teams, and set clear expectations regarding the porting timeline.
• Escalate complex carrier, platform, or infrastructure issues to the appropriate resource.

• Initiate and support residential voice and port activation on the confirmed activation date, including provisioning residential telephone numbers and supported voice equipment.
• Review activation and provisioning results, validate applicable switch and E911 status, and resolve routine errors within established procedures.
• Support post-activation testing and troubleshoot routine residential voice activation and provisioning issues.
• Escalate complex carrier, platform, signaling, network, or infrastructure issues and confirm successful activation prior to workflow completion.

• Perform and support residential service activations during customer installations, including ONTs, routers, residential gateways, voice services, and other supported equipment.
• Provision and activate equipment in appropriate systems, ensuring accurate customer,…