Training Specialist

Harvey Nash USA has been engaged to find a talented Customer Training Specialist, a global leader in the Financial Services industry.

• Deliver customer training sessions and product education through virtual platforms such as Zoom, Microsoft Teams, and Adobe Connect.
• Present and facilitate engaging learning experiences for audiences of varying sizes and technical expertise.
• Coordinate training programs, customer onboarding, scheduling, communications, and session logistics.
• Manage daily Academy operations, including monitoring team mailboxes, setting up user access, responding to requests, and resolving learning-related issues.
• Create, update, and maintain training materials, presentations, guides, and customer-facing documentation.
• Collaborate with cross-functional teams to understand customer needs and improve learning experiences.
• Ensure training content is accurate, accessible, engaging, and aligned with current product capabilities.

• Experience in customer training, learning and development, customer education, or training program coordination.
• Strong presentation, facilitation, and training delivery skills.
• Experience conducting virtual training sessions or webinars.
• Excellent customer service and communication skills.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to manage multiple priorities with exceptional attention to detail.

• Experience with Adobe Connect, Zoom, and Microsoft Teams.
• Experience developing and maintaining training materials and learning documentation.
• Experience with customer onboarding, learning platforms, user access management, or Academy operations.
• Experience in financial services or customer education for products and services.
• Experience collaborating with product teams, subject matter experts, and other internal stakeholders.

• Customer-focused and service-oriented.
• Confident, engaging, and comfortable speaking to audiences.
• Proactive, resourceful, and able to work independently.
• Strong interpersonal and relationship-building skills.
• Detail-oriented with excellent time management and multitasking abilities.
• Collaborative and adaptable in a dynamic environment.

Educational qualifications are not specifically stated in the job description.

Relevant education or training in Learning & Development, Education, Communications, Business, or a related field may be beneficial.

A reasonable, good faith estimate of the minimum and maximum hourly wage for this position is $30 - $33

Hourly on W2.

Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.