Senior Personal Service Counselor; Universal Banker

Position:Senior Personal Service Counselor (Universal Banker)

Location: O’Fallon, MO

Remote Status: On-Site

Job :732

# of Openings:1

Job Title: Senior Personal Service Counselor

ReportsT o :

Branch Manager;
Assistant Branch Manager

PositionsS
upervised :

N/A

FLSA Status :

Non-Exempt

Thes eniorpersonalservicecounselor (SPSC) is responsible forassistingmembers in all assigned phases of savings and lending functions. The SPSC is also responsible for training, leading, coaching, and exceedingreferraland sales goals.

The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills. Team members may be directed to perform job-related tasksothersthan those specificallystatedin this description.

• Maintains responsibility for accurately processing financial transactions and being an effective source of information for our customers inlobby, drive-thru window or by telephone.
• Provides friendly, professional, confidential,and effectiveassistanceto customers and companyassociatesassuring a positive experience and minimizingwaittime.
• Engages with members to build relationships,identify financial needs and opportunities, and referappropriateproducts and services that are in the best interest of the member.
• Performs financial (or cash and monetary instrument) transactions and initiates and completes all assigned phases of savings and lending in an efficient and accurate manner, provides supporting documents and proper documentation in member files, as defined by regulatory requirements and savings and lending policies and procedures and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act).
• Opensandmaintainsall member related accounts, member deposits, and service related accounts including Individual Retirement Accounts (IRA).
• Educates members bydemonstratinga high levelof knowledge and understandingregardingfeatures and benefits of Credit Union products and services.
• Serves asprimarytrainer and on-going mentor for Personal Service function.
• Maintains responsibility for daily balance of cash drawer.
• Works universally and collaboratively to achieve overall branch objectives.
• Performs underwriting, receives approval, and documents loans; provides followup on loan performancein order toassureproper regulatory compliance.
• Proactively follows up on existing and potential membership appointmentsandloan leads and promotes the Credit Union to grow the business through outbound calls, community outreach,and networking.
• Researches, troubleshoots, and resolves member inquiries and concerns.
• Maintains current knowledge ofCredit
  
  Union products and services, procedures, policies,and promotions and integrates them into daily activities and member conversations.
• Protects the Credit Union, all its assets andmaintainsmember privacy bycomlauding with safety, security, and legal and regulatory requirements.
• Performs title work, insurance updates, lien perfections, and garnishments as necessary for the branch.
• Provides feedback tobranchmanageronperformanceof branch personnel.
• Participates in communityandonsiteevents orvisits to enhance new and existing business opportunities.

An equivalent combination of education, training, and experience will be considered.

• High school diploma
• Minimum of4years of related professional experience
• Federal registration with the Nationwide Mortgage Licensing System and Registry and Notary Public Certifications(may be obtained after hire through training)

A representation of the knowledge, skills, and abilities necessary to perform this job competently.

• P…