Loan Servicing Specialist

## Loan Servicing Specialist Apply:
O'Fallon, MO:
Full time:
Posted Today:
End Date:
November 13, 2026 (13 days left to apply):
JR1490
* At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off.

Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.
* Pay Range: $20.50-$24.00/hourly  
** Position Summary*
* * The Loan Servicing Specialist II is an experienced member of the Loan Servicing team within Loan Operations and is responsible for independently performing routine to moderately complex servicing functions across Loan Servicing, Loan Booking, Loan Collateral, and Loan Escrow. This position applies established knowledge of consumer, mortgage, and commercial loan products to research and resolve servicing issues, process transactions and exceptions, and maintain accurate loan and collateral information.

The Loan Servicing Specialist II exercises greater independence in resolving servicing matters, provides task-specific guidance and support to less experienced team members, and escalates complex or higher-risk matters as appropriate.
** Functional responsibilities include loan maintenance and payment processing, account research and reconcilement, loan onboarding and modifications, collateral and release processing, insurance and flood administration, escrow servicing, delinquent tax monitoring, and related customer and business-partner support.
*** Primary Accountabilities
**** Job Specific
*** Receives, validates, and completes basic to moderately complex loan maintenance requests.
* Processes loan payments and payoffs.
* Investigates and resolves payment issues and discrepancies.
* Reconciles outstanding loan account items and clears reconciling differences.
* Processes and resolves un-posted transactions.
* Responds to basic to moderately complex inquiries regarding commercial, consumer, and mortgage loans through comprehensive loan research.
* Researches payment issues and discrepancies
* Compiles, reviews, and manages distribution of funds for insurance loss claims.
* Assist with general escrow analysis inquiries.
* Performs loan research; able to answer and resolve basic inquiries of various loan types in commercial, consumer and mortgage
* Answer all inbound basic to moderately complex loan servicing calls routed to Loan Servicing, by resolving/answering questions or escalating to the appropriate representative or team for resolution.
* Performs outbound courtesy calls to loan customers as needed.
* Ensures collateral ticklers are established according to lending agreements and documentation.
* Reviews, tracks, and updates collateral through reports and escalates exceptions as appropriate.
* Proactively work  aged collateral exceptions.
* Handles basic paid out transactions and the related release of collateral.
* Adheres to all regulatory, legal and MERS system rules when processing all release documents. Performs escrow distributions, refunds, and related support activities.
* Tracks and updates hazard insurance collateral; sending out reminder letters when necessary to meet regulatory requirements.
* Disburses escrow payments and processes escrow refunds for all escrow types including insurance, taxes and PMI
* Force places coverage for hazard insurance per guidelines and time frames
* Handles flood tracking, coverage review, and escrow disbursements while adhering to regulatory guidelines.
* Tracks delinquent real estate taxes and takes necessary actions as required to protect the bank’s interest.
* Facilitates loan payment and remittance activity between third-party servicers and master servicers, ensuring timely and accurate payment application.
* Performs regular reconciliations of loan balances, payment activity, and asset status between internal servicing systems and third-party servicer records; researches and resolves discrepancies as needed.
* Collaborates with internal and…