Veterinary Receptionist - O'Fallon , IL

Who we are

Four Paws Animal Hospital is Hiring a Veterinary Receptionist!

Role: Veterinary Receptionist
Status: Full-Time
Salary: Negotiable based on experience and skill set
Schedule: 4 days per week and every 3rd Saturday/Sunday rotation

Competitive pay, 401(k) matching, tuition support, and referral bonuses.

Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts.

Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance.

Six paid holidays, an Employee Assistance Program, and an employee discount program.

At Four Paws Animal Hospital, great veterinary care begins with compassion, communication, and teamwork. Our full-service animal hospital in O’Fallon, Illinois, provides comprehensive veterinary care, including physical rehabilitation and acupuncture, in a busy, collaborative environment.

We’re looking for a friendly, organized, and motivated Veterinary Receptionist who can create a welcoming experience while keeping up with the pace of a growing hospital. As one of the first people our clients meet, you’ll play an important role in helping every visit run smoothly from start to finish.

• Collaborative, supportive, and team-driven environment
• Opportunity to work in a high-quality, full-service veterinary hospital
• Exposure to services including physical rehabilitation and acupuncture
• Professional development and continuing education opportunities
• A workplace that values compassion, efficiency, and excellent client service
• Opportunities to learn, grow, and strengthen your veterinary knowledge
• A role where your organization and communication skills make a difference every day

• Greet clients and patients with warmth and professionalism
• Schedule appointments efficiently and accurately
• Answer phones and manage multiple lines in a busy hospital environment
• Help direct calls and client concerns to the appropriate veterinary team member
• Process payments and maintain accurate financial information
• Maintain complete and accurate client and patient records
• Communicate effectively with veterinary assistants, technicians, and doctors
• Help coordinate front-desk and hospital workflow
• Provide compassionate customer service, even during busy or emotional situations
• Jump in where needed to help keep the day running smoothly

• Previous animal experience is strongly preferred, including experience in a veterinary clinic, kennel, shelter, or similar environment
• Strong multitasking and organizational skills
• Ability to thrive in a fast-paced environment while maintaining a positive attitude
• Excellent customer service and communication skills
• Strong attention to detail and accuracy
• Comfort handling high call volumes and a busy front-desk flow
• Professional and compassionate approach to clients and their pets
• Team-oriented attitude and willingness to learn and grow
• Availability to work weekends and a flexible schedule
• Ability to adapt to changing priorities and busy periods

At Four Paws Animal Hospital, you’ll be more than the person answering the phone or scheduling an appointment. You’ll help connect clients with the care their pets need while supporting the medical team and keeping the hospital moving.

You’ll also gain experience in a full-service veterinary environment offering rehabilitation and acupuncture, giving you…