Walter Knoll Florist Retail Sales & Design

Walter Knoll Florist — O'Fallon, MO

Position Type: Full-Time (35–40 hours/week)

Operation: 7 Days a Week

Walter Knoll Florist, a premier floral brand serving the greater St. Louis area, is seeking a dependable, self-motivated, and creative professional to join our O'Fallon location as a Full-Time Retail & Floral Associate
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This position offers a rare combination of hands-on creativity and trusted operational leadership. Operating as an essential part of an agile, close-knit team, you will serve as the primary anchor on the retail floor, stepping up to guide daily store operations and take the lead during the 20+ hours each week when the Store Manager is off-site. This is a 7 day week operation.

Previous floral design experience is highly valued and directly rewarded with higher starting pay. However, for retail professionals with natural artistic flair, strong initiative, and rock-solid reliability, this is also an exceptional, paid opportunity: we provide comprehensive, hands-on training to mentor and develop you into a skilled commercial florist.

Shift Leadership & Store Operations

• Steer daily storefront operations independently for 20+ hours each week in the absence of the Store Manager, ensuring brand standards, order fulfillment, and customer service remain flawless.

• Execute keyholder duties, including store opening/closing procedures, register reconciliation, and secure cash handling.

• Guide the daily workflow, delegate tasks, and coordinate delivery dispatches across the three-person shop team when acting as the senior staff member on duty.

• Exercise sound judgment to resolve customer inquiries, handle order revisions, and troubleshoot delivery logistics with confidence and poise.

Floral Production & On-the-Job Training

• Learn commercial floral mechanics through direct mentorship—mastering stem preparation, hydration, color harmony, and signature Walter Knoll design recipes.

• Design custom arrangements, everyday vase work, wrapped bouquets, and seasonal displays as your technique develops (experienced floral designers will jump straight to the design bench).

• Receive, inspect, and condition fresh wholesale shipments, maintaining proper cooler rotation, fresh water, and clean bucket hygiene.

Retail Sales & Customer Care

• Welcome walk-in clients and answer telephone inquiries, providing thoughtful recommendations for life’s milestone moments—from celebrations and corporate events to sympathy tributes.

• Accurately ring up purchases and process custom orders using the computerized Point of Sale (POS) system.

• Maintain an inviting, organized sales floor, including well-tended houseplant displays, clean display coolers, and rotated seasonal gifts.

• Demonstrated Reliability & Initiative: 1–2+ years of retail experience with a proven track record of handling keyholder, shift-lead, or independent store coverage. Confident working autonomously and keeping daily store momentum strong when leadership is off-site.

• Floral Aptitude or Eagerness to Learn: Floral design or flower shop experience is a plus and will be rewarded. A genuine desire to learn the trade from the ground up through paid training is equally welcome for individuals with artistic instincts and manual dexterity.

• Team Mindset: Thrives in a collaborative, small-team environment (three-person shop) where every member pulls their weight, communicates openly, and shares daily prep and cleanup.

• Customer Polish: Warm, professional communication style suited to sensitive, celebratory, and fast-paced retail interactions.

• Technical & Physical Capabilities: Comfort navigating computerized POS systems. Ability to stand for the majority of a shift, lift supply boxes and floral…