Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to join a wholesale distribution organization in Oak Brook, Illinois. This long-term contract opportunity is suited for someone who can manage receivables activity with precision while helping keep customer accounts current and accurate. The role focuses on resolving payment issues, supporting credit and returns activity, and contributing to timely financial processing across a high-volume environment.

Responsibilities:

• Investigate unpaid invoices, short payments, and customer deductions to determine causes and drive appropriate resolution steps.

• Manage a substantial queue of deduction items and maintain organized tracking records and status updates using Excel.

• Support daily cash application tasks, including manually posting payments that do not process through standard bank file automation.

• Review payment exceptions from bank reports, update customer accounts accurately, and coordinate file completion with technical teams when needed.

• Enter customer credit requests into designated workflow tools, route them for approval, and provide required return-related documentation.

• Issue credits, assist with resolving outstanding request backlogs, and support credit and rebill transactions as business needs require.

• Record return transactions in the company system through manual entry and ensure all related account activity is documented correctly.

• Partner with internal departments and external contacts to address account discrepancies, returns, deduction questions, and other credit-related concerns.

• Contribute to month-end close activities by helping ensure payments, credits, deductions, and returns are completed accurately and on schedule.

The salary range for this position is $26.50 to $33.65/hour, plus bonus. Benefits are available including medical, vision, and dental, and life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays.