Training Specialist Revenue Cycle

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This range is provided by Advocate Health Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$30.15/hr - $45.25/hr

• Delivers in-depth, complex revenue cycle education to new and existing team members across a wide range of revenue cycle topics in a classroom (in‑person or virtual) setting. Provides ad‑hoc support to revenue cycle team members via HIT ticketing system, Secure Chat, and e‑mail, with phone discussions as needed.
• Provides classroom instruction to new and existing team members on a variety of revenue cycle topics (including hard and soft skills), with emphasis on the technologies and processes they need to know to perform their jobs.
• Shows information using a variety of instructional techniques to meet educational objectives and regulatory compliance requirements that impact business functions. Techniques include role‑playing, simulation, team exercises, group discussions, videos, e‑learning, and lectures.
• Provides other types of training beyond the typical classroom setting; for example, small group precepting, desk‑side support, virtual conferences, and other forms of training, as needed.
• Provides onsite or virtual go‑live support to revenue cycle team members during implementations, affiliations, and other significant operational changes.
• Monitors and evaluates the effectiveness of training activities and the progress of learners; provides feedback to Revenue Cycle Training leaders on team members who are particularly excelling or struggling and offers input to Instructional Designers on course content adjustments. May assist with the development and refinement of training materials.
• Maintains a high level of revenue cycle knowledge in order to support existing team members through the HIT ticketing system, centralized e‑mail questions, and phone discussions on designated days. Works collaboratively with other departments to resolve support issues.
• Stays up‑to‑date with all changes to training materials and industry and educational best practices, incorporating this information into training content.
• Provides support to Quality & Systems and Workflow Optimization teams through process validation and testing when assistance is required.
• May assist HIT project teams in testing and training new applications within system revenue cycle areas, offering feedback that enhances training quality and/or troubleshoots system issues.

Primarily First Shift, Monday through Friday, with occasional off‑hours as needed. The location is Southern Milwaukee, but Kenosha/Burlington markets are also acceptable. This is a blended role with both on‑site work and remote opportunities.

• Bachelor’s Degree (or equivalent knowledge) in Business or related field, or Bachelor’s Degree in Education.

• Typically requires 3 years of experience in adult education or healthcare revenue cycle with demonstrated training skills.

• Exceptionally strong communication (verbal and written) and interpersonal skills; demonstrated ability to interact with multiple constituencies and exercise "people skills."
• Strong organizational skills and ability to pay close attention to detail.
• Ability to effectively present conclusions and recommendations in front of groups.
• Effective critical thinking, creativity, problem‑solving, and decision‑making skills.
• Proficiency with Microsoft Office (Excel, Word, and PowerPoint) or similar products.
• Ability to learn other applications proficiently.
• Demonstrated teaching skills that promote learner involvement.
• Innovative coaching and counseling skills when dealing with education and development issues.

Not Applicable

Full‑time

Accounting/Auditing

Hospitals and Health Care