Patient Care Coordinator

About This Role

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.

We are seeking a Patient Care Coordinator to provide clerical support for our patients. If you are passionate about providing exemplary care while being sensitive to psychiatric conditions, you would be a great fit on our team.

This is a 100% on‑site position at our Oak Brook location. Opening shift:
Monday through Friday, 8:00 am to 4:00 pm and 8:15 am to 4:15 pm.

• Greets and orients patients, visitors, and staff who enter the building.
• Answers incoming calls in a warm and welcoming manner.
• Maintains a neat and orderly reception area.
• Maintains awareness of everyone in the building.
• Completes intake calls and schedules intake appointments.
• Reaches out to families to schedule family therapy appointments and outpatient psychiatrist appointments.
• Provides intake for new clients, verifying demographics, insurance, and completion of forms for charting.
• Maintains patient charts according to HIPAA requirements and Compass policy.
• Utilizes the Electronic Medical Record system to verify appointments and schedule appointments for clinicians and/or outpatient psychiatrists.
• Obtains payment methods, collects payments, and issues receipts for outpatient psychiatry and therapist appointments.
• Opens and closes the facility in a timely manner in accordance with procedure.
• Performs clerical duties to ensure efficient operations (computers, office equipment, copiers, fax, scanner, postage equipment).
• Performs other related duties as assigned.

• 1‑2 years of customer service experience.
• Excellent written and verbal communication skills.
• Strong organization and planning skills; detail oriented.
• Ability to multi‑task in a fast‑paced environment.
• Computer proficiency and ability to learn new software.
• Conflict resolution and problem‑solving skills.
• Flexible schedule – able to work assigned schedule.

$19.50 - $21 USD

Comprehensive medical, dental, and vision plans; 401(k) with company match; generous PTO (including competitive parental leave after one year of employment); continuous training through CEU seminars and volunteering opportunities.

Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft. Whether or not you meet every qualification, we encourage you to apply – we’d be grateful to hear from you!

As set forth in Compass Health Center’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.