HOST; ESS

Join to apply for the HOST(ESS) role at Crescent Hotels & Resorts
, located at Le Méridien Chicago – Oakbrook Center in Oak Brook, Illinois.

Offering a calm haven and chic sophistication, Le Méridien Chicago – Oakbrook Center sits next to the eponymous shopping center. Guests can easily access attractions throughout Chicago, including Drury Lane Theatre, Elmhurst Art Museum and downtown.

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members
• Hotel room discounts at Marriott branded properties worldwide

• Maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction.
• Maintain general knowledge of all menu items, liquor brands, wines, beer brands, and non-alcoholic selections available in the assigned outlet.
• Maintain complete knowledge of all table/seat/station numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minor, intoxicated persons, and drunk driving.
• Complete opening and closing side duties.
• Greet guests and inform of any wait times, while monitoring any wait list to seat guests as quickly as possible.
• Seat guests and provide menus, using the guest information in the Reservation System to personalize their stay while introducing the guest to their server.
• Enter and confirm guest information into the Reservation System, noting all preferences and dietary restrictions.
• Greet incoming and departing guests warmly with a genuine smile and eye contact.
• Answer incoming calls and emails to the outlet, providing the appropriate service in accordance with hotel standards.
• Manage the flow of guests into the Dining and Bar areas and maintain ambiance in the outlet in accordance with hotel standards.
• Assist outlet staff with food running, table bussing, or other duties as required during busy periods.
• Be observant to guests’ needs throughout dining experience to ensure they receive high quality service.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Maintain a professional and personable appearance at all times, according to hotel standards.
• Successfully achieve the hotel’s core competencies including work product, teamwork and culture, guest and customer service, work ethic, and impact-oriented problem solver.
• All other duties as requested.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Entry level

Full-time

Design, Art/Creative, and Information Technology

Hospitality