NOC Manager

Job Summary

The Network Operations (NOC) Manager will lead the NOC team within our Managed Services practice. This multi‑faceted role requires excellent attention to detail, strong communication and influence skills, relationship building with technical and business contacts, coordination of operations and project resources, and follow‑through on tasks. The firm provides comprehensive managed services to mid‑market organizations, ranging from cloud/infrastructure services to end‑user service desk and full IT outsourcing.

• Acts as primary contact for all NOC queries, progress updates, challenges, and issue identification
• Provides exceptional client service and develops deliverables and solutions to issues
• Identifies, grows, and maintains relationships with client personnel, including management
• Prepares formal and informal presentations for internal meetings
• Reviews and participates in project plans to improve service delivery
• Facilitates project plan updates as directed by management
• Manages tasks closely to ensure timely completion
• Documents information from internal project meetings
• Escalates issues to senior management as needed
• Provides regular status updates on implementations
• Fosters a positive demeanor, learning attitude, and client‑service mentality with staff and seniors
• Other duties as required

• Supervises the day‑to‑day workload of NOC team members
• Ensures team members are trained on all relevant software
• Evaluates performance and assists in goal and objective development for professional growth
• Delivers periodic performance feedback and completes evaluations in accordance with firm guidance
• Acts as mentor to team members as appropriate

• High School Diploma or GED (required)
• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)

• Five (5) or more years of professional experience in Service Delivery, IT, or Professional IT Solution Services (required)
• Five (5) or more years in Microsoft operating system environment and suite of products, and web/networked environments (Windows Server, Desktop, MS Exchange, Active Directory, etc.) (required)
• Three (3) or more years leading small teams within a NOC, service desk, or help desk environment (required)
• Experience troubleshooting issues, identifying solutions, and appropriately escalating
• Experience with project planning, scoping, and management
• Business process analysis and design experience
• Client‑facing consulting experience (preferred)

• Project Management Professional (PMP) (preferred)
• ITIL V3 / V4 (preferred)

• Microsoft Operating System suite (Office
  365, Active Directory, Azure, Exchange, Windows Server)
• Remote Management or Monitoring/Observability solutions (e.g., N‑Central, Auvik, PRTG, Nagios, Net Flow)
• Forti
  
  OS or other firewall software experience
• Complimentary experience with Microsoft Windows systems and other network‑adjacent systems (VoIP, SAN, Hypervisors, etc.) (preferred)

• Strong verbal and written communication skills
• Ability to troubleshoot issues, identify solutions, and appropriately escalate (required)
• Strong analytical, facilitation, documentation, and communication skills (required)
• Strong project planning, scoping, and management skills (required)
• Strong business process analysis & design and process flow skills (required)
• Excellent interpersonal and customer‑relationship skills
• Capacity to work in a deadline‑driven environment while handling multiple projects/tasks with a focus on detail
• Capable of successfully multi‑tasking independently or in a group environment
• Capable of working well under pressure and dealing with unexpected problems professionally
• Ability to work well in a cross‑functional team environment (preferred)
• Excellent organizational and multi‑tasking skills (required)

• Network Operations Center, NOC, Manager, Azure, Service Delivery, Lead, Active Directory, AD, IT Solutions, Professional Services, Service Desk Lead, Escalate, Facilitate, Supervise

Illinois Range: $90,000 - $135,000

BDO is a firm that values impactful work and individuality. We offer flexibility, growth opportunities, and a culture built on meaningful connections, curiosity, and authenticity. Our purpose is to help people thrive every day through exceptional and sustainable outcomes for people, clients, and communities. BDO is an ESOP company, providing employees a stake in the firm’s success.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. BDO USA, P.A. is an EO employer M/F/Veteran/Disability.