End User Computing Specialist

Direct message the job poster from Hub Group

The End User Computing Specialist will be responsible for the delivery of internal and external customer facing technology services. This position will participate in a team charged with delivering high-quality, cost-effective services including client computing hardware and software support as we evolve into the modern workplace. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance.

The person will also troubleshoot problem areas (in person or remotely) in a timely and accurate fashion and provide end‑user assistance where required.

• Delivery of End User Computing (EUC) technologies
• Provide level 2 support and act as escalation point for service desk and other IT teams
• Perform systems analysis and consult with users to determine hardware, software or system specifications
• Perform analysis, diagnosis, and resolution of complex problems recommending and implementing corrective solutions
• The design, development, documentation, analysis, creation, testing or modification of computer systems or programs based on and related to user or system design specifications
• Automate and streamline current processes
• Document repetitive and predictable activities in order to shift workloads to first level teams
• Install, configure, test, maintain, monitor, and troubleshoot end‑user workstations, laptops, printers and related hardware and software to deliver required service levels
• Assist with setting up for town halls and resolving any issues associated with A/V
• Work with vendors to resolve issues and provide technology solutions to users
• Hardware lifecycle management
• Provide timely verbal and written communications as required with users, vendors, and staff
• Help train and assist employees, establish/build and grow self‑service solutions
• Ensure standards are met and maintained through the implementation of automated and/or manual tools and related reporting
• Other duties as directed by management
• Duties, responsibilities, and activities may be assigned or changed from time to time.

• A Bachelor’s Degree in Computer Science, Management Information Systems, or Information Studies and industry certifications or equivalent work experience, preferably in a large corporate environment
• Experience deploying and supporting Windows workstation environments including Active Directory
• Experience installing, troubleshooting and administration of Microsoft 365 and other common business applications
• Experience with configuring and troubleshooting desktop and laptop hardware
• Experience with end user workstation management platforms such as Microsoft Endpoint Configuration Manager and Intune
• Previous experience supporting end users in a Citrix Workspace environment a plus
• Experience with configuration and administration of Mac and other Apple products a plus
• Working knowledge of network protocols such as: TCP/IP, DNS, DHCP, WINS, and SMTP
• Ability to develop technical documentation for training and end user procedures presenting ideas in user‑friendly language
• Strong customer service orientation with the ability to maintain a customer service focus while juggling multiple tasks and priorities
• Ability to adapt and work with people from multiple sites and countries
• Ability to constantly adapt to a fast paced, ever changing technology landscape filled with smart phones, virtual desktops, and a wide array of desktop computing hardware/software
• Ability to deliver under pressure and cope with a demanding workload often operating to tight deadlines
• Excellent oral and written communications skills are necessary, as well as the ability to interact in a team‑oriented, collaborative environment
• Detail oriented, outgoing, and comfortable working with all levels of corporate personnel and possessing the ability to learn quickly and manage multiple priorities
• Excellent problem solving and troubleshooting skills
• Ability to manage multiple priorities as well as flexibility to adapt to change with new systems and methods while working in a team environment.

• Sitting for extended…