Jira Administrator

Join to apply for the Jira Administrator role at Jorie AI
.

At Jorie Healthcare Partners, we offer full-service Health Care Revenue Cycle Management and pride ourselves on delivering superior customer service with the latest AI automation technology. As a fast-growing company, we provide a dynamic and engaging work environment. Our success is driven by our exceptional staff and our commitment to diversity in the workplace. Join us and be part of our thriving team of healthcare experts.

• Remote opportunities
• Growth advancement opportunities
• Flexible work environment (Work-life Balance)
• Collaborative and friendly company culture

• 401(k) matching up to 4%
• Medical
• Dental
• Vision
• Long/Short Term Disability insurance
• Life insurance $25,000 Paid by employer
• PTO 2 weeks
• 10 and half Holidays

The Jira Administrator is responsible for configuring, managing, and supporting the company’s Atlassian ecosystem, including Jira Software, Confluence, and Jira Service Management. This role ensures that workflows, automation, permissions, and integrations are aligned with business requirements, security standards, and compliance frameworks. The administrator will also be responsible for governance, documentation, training, and managing the system lifecycle.

• Administer and maintain Jira Software, Confluence, and Jira Service Management.
• Configure workflows, fields, screens, SLA policies, automation rules, and notifications.
• Manage plugin lifecycle: evaluate, test, install, and upgrade add-ons.
• Oversee backups, upgrades, system monitoring, disaster recovery, and performance optimization.
• Develop and maintain reports, dashboards, and filters to meet business and compliance needs.
• Integrate Atlassian tools with external platforms using REST APIs and webhooks.
• Manage user/group roles and permissions with attention to least privilege and compliance.
• Perform regular audits, archive unused projects, and enforce governance standards.
• Provide training and workshops for technical and non-technical users; develop runbooks and documentation.
• Collaborate with IT, Dev Ops, and business leaders to translate requirements into solutions.

• Minimum 3 years as a Jira Administrator in medium to large environments.
• Strong knowledge of Jira Software, Jira Service Management (ITSM), and Confluence.
• Familiarity with Atlassian Cloud environments.
• Experience with system upgrades, patching, performance monitoring, and recovery processes.
• Knowledge of ITSM frameworks (e.g., ITIL).
• Familiarity with scripting (Groovy, Python, or Bash) for automation.
• Strong communication and documentation skills.
• Preferred:
  Bachelor's degree in IT, Computer Science, or related field.
• Preferred:
  Atlassian certifications (Jira Administrator, Agile Development, or equivalent).
• Preferred:
  Experience with compliance frameworks (SOC, HIPAA, HITRUST, PCI).