Sr. Business Analyst, SAP Commerce

Sr. Business Analyst, SAP Commerce
Oak Brook, IL

In this role you will collaborate with business stakeholders to gather requirements to develop/maintain applications that enable business processes, focused on SAP Commerce and related applications.

• Design, configure, develop, test, implement, and support applications that enable eBusiness business processes, focused on Hybris Commerce, Hybris WCMS, Hybris Data Hub, and integrations with other applications such as SAP ECC, Paymetric, Vertex, Widen
• Work with business stakeholders to understand business processes, gaps, pain points, and objectives; elicit, define, and analyze requirements
• Collaborate with colleagues to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices
• Collaborate with application developers to create functional specifications for custom development that adheres to design guidelines and industry best practices
• Collaborate with Super Users to create test cases for end-to-end business processes and system functions, ensuring traceability and coverage of requirements; execute tests; facilitate Super User test execution; analyze and resolve defects
• Collaborate with business stakeholders to create documentation and training materials; support training delivery and organizational change management
• Support production systems; proactively work to analyze and resolve production problems in a timely manner; resolve end user service requests; independently execute production support processes including identification of issue severity, root cause, and path to resolution
• Identify opportunities to leverage applications to improve business processes, and support business re‑engineering efforts. Research and represent industry best practices
• Plan and manage small projects leveraging appropriate project management methodology
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed

• 7 years' experience in Information Technology, preferably applications development or configuration.
• 5 years hands‑on experience with Hybris Commerce including hands‑on configuration
• 5 years working with business processes related to eBusiness such as content management, product information management, checkout, site search, SEO
  • At least one full lifecycle implementation of an eCommerce platform