Sr. Security Engineer; Customer Identity

Sr. Security Engineer (Customer Identity)

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Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a people‑centric, client‑obsessed community focused on driving results and delivering our mission with integrity.

Remote & Office Locations: While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA, WV. In‑office work for employees within a 90‑minute radius of our Oak Brook, IL headquarters is 4 days per month (10 am‑2 pm), with at least one Monday or Friday required.

This requirement does not apply to support specialist positions. Relocation is not provided.

Job Summary & Responsibilities:

The Customer Identity Senior Engineer is responsible for building, maintaining, and operating the company’s customer identity platform, ensuring secure, reliable, and scalable authentication and access services across multiple customer‑facing products.

The role serves as the technical owner for the customer identity lifecycle, authentication policies, and platform integrations, requiring strong troubleshooting skills, scripting capability, and a service‑oriented mindset to support business requirements, uptime, compliance, and product team enablement.

Duties & Responsibilities:

• Implement, configure, and maintain enterprise customer identity and access management (CIAM) services.
• Support onboarding of new applications, APIs, and services into the customer identity ecosystem.
• Manage platform lifecycle activities including patching, maintenance, and capacity planning.
• Develop and maintain operational runbooks, standards, and procedures for identity services.
• Build and maintain automation for customer account lifecycle and access provisioning workflows.
• Partner with product and development teams to establish secure integration patterns using OAuth2, OIDC, and SAML.
• Monitor and optimize authentication performance and error handling through data‑driven insights.
• Serve as the escalation point for complex authentication and customer access issues.
• Lead incident, problem, and change management activities related to CIAM systems.
• Devise and propose CIAM strategy through stakeholder engagement, metrics monitoring, threat analysis, and best‑practice trends.

Preferred Qualifications

Education & Experience:

• 5+ years of experience in Identity and Access Management, with at least 2 years focused on customer identity (CIAM) or authentication systems.
• Bachelor’s degree in computer science, software engineering, applied mathematics, or a related field.
• Technical certifications are a plus.

Skills & Abilities:

• Strong understanding of modern identity protocols: OIDC, OAuth2, SAML, SCIM.
• Hands‑on experience with Ping One identity platforms.
• Proven scripting and automation skills (Power Shell, Python, or comparable).
• Demonstrated troubleshooting ability across complex cloud and hybrid authentication environments.
• Excellent communication, documentation, and cross‑functional collaboration skills.
• Experience with adaptive MFA, risk‑based access, or passkey authentication.
• Familiarity with CI/CD pipelines, version control, and infrastructure‑as‑code (e.g., Git Hub, Terraform).
• Exposure to service management frameworks (ITIL) and compliance‑driven operations (SOC 2, HIPAA, PCI DSS).
• Understanding of cloud security and API integration principles.
• Experience with compliance frameworks (SOC 2, HIPAA, PCI) and audit support.
• Proven troubleshooting and analytical skills with a methodical approach to problem solving.
• Familiarity with APIs, REST/JSON, and automation frameworks.
• Ability to communicate complex technical issues clearly to both technical and non‑technical audiences.

Pay Range

$106,000 – $134,000 per year

Compensation & Benefits

The compensation for this position will vary depending on factors such as location, skills, and experience. The package may include incentive and bonus opportunities. Inspira offers industry‑leading benefits including healthcare, a 401(k) savings plan, company holidays, paid time off, parental leave, and an employee assistance program.