Tier​/Mid-Market Onboarding Manager

Large Tier/Mid‑Market Onboarding Manager

Albi is seeking an experienced and highly organized Onboarding Manager to lead onboarding for our mid‑market and enterprise clients. You will be the primary point of contact from contract signature through go‑live, managing multi‑stakeholder projects, training sessions, and change management across multiple locations.

$90,000.00/yr - $/yr

Lead onboarding for large & complex restoration businesses, ensuring a smooth transition onto the Albi platform. Serve as primary contact from contract signature to go‑live, manage multi‑stakeholder projects, conduct training sessions, implement change management across multiple locations. Travel up to 70‑80% of the time to client locations in the U.S. Build client relationships, drive adoption, and ensure each customer is set up for long‑term value.

• 4+ years in client onboarding, implementation, or project management within SaaS or technology solutions with mid‑market accounts
• Proven ability to manage complex, multi‑location onboarding projects with mid‑market or enterprise clients
• Strong communication & facilitation skills, leading in‑person and virtual training sessions for end users and leadership teams
• Ability to travel 70‑80% of the time to client locations across the U.S.
• Comfortable engaging with senior stakeholders (owners, executives, admins) and field users alike
• Excellent presentation & change management skills, with ability to influence adoption across diverse teams
• Skilled in managing timelines, dependencies, and multiple concurrent onboarding projects
• Ability to identify & implement process efficiencies that enhance the client experience at scale
• Self‑starter who works autonomously and proactively solves problems in dynamic environments
• Works closely with Product, Sales, and Customer Success teams to ensure seamless transition from sale to adoption
• Proficiency with CRM / project management tools (Hub Spot or similar)
• Experience in the restoration or construction industry is a strong plus

• Good balance of personal autonomy and team collaboration on projects
• Working with a team of smart, kind humans passionate about technology to solve real‑world problems
• Environment where your input is highly valued and personal growth is prioritized
• Interesting and challenging work
• Competitive salary
• Generous PTO
• Medical, dental, and vision insurance coverage
• Regular team events and off‑sites
• Equipment budget
• Continuing education, mentoring, and career development opportunities
• 401(k) plan + matching

Mid‑Senior level

Full‑time

Other

IT Services and IT Consulting

Chicago, IL

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