Solution Architect - CRM Systems

About Stronghouse

Stronghouse is a leading provider of residential, multifamily, and commercial roofing, siding, and windows solutions in the industry. It is a high‑growth, private equity‑backed consolidator with a strategy to grow both organically and inorganically via acquisitions and partnerships.

Domestic travel required up to 50%. Onsite – Oak Brook, IL Headquarters or Milwaukee.

Compensation and Benefits – $130,000‑$140,000 plus full suite of benefits (healthcare, dental, vision, 401K match, etc).

Stronghouse Solutions is seeking a Solution Architect – CRM Systems to support the design, optimization, and long‑term evolution of CRM platforms across our national roofing and exteriors platform. This role will focus on supporting current systems while also helping evaluate, design, and plan for a unified future‑state CRM.

The ideal candidate will have hands‑on CRM implementation experience, comfort with cross‑functional workflows, and the ability to work collaboratively with Sales, Ops, Marketing, and Technology stakeholders.

• Serve as the go‑to SME for CRM platforms across the Stronghouse ecosystem.
• Support CRM rollout, configuration, and adoption for operating companies.
• Analyze current CRM workflows and recommend standardization opportunities.
• Assist in roadmap planning for CRM consolidation or platform transitions.
• Document workflows for lead intake, sales pipeline, production, and service tracking.
• Participate in cross‑system integration design (e.g., ERP, call center, marketing tools).
• Create training documentation, process maps, and data field dictionaries.
• Identify field standardization and reporting gaps across platforms.
• Partner with stakeholders to ensure CRM tools are practical, scalable, and used effectively.

• 3–7 years of experience supporting or configuring CRM platforms in a business or customer‑facing role, including deep working knowledge of Accu Lynx or similar platforms (Job Nimbus, Improve It 360, Salesforce, Service Titan, etc.).
• Experience participating in CRM implementations, data migrations, platform adoption efforts, or configuration projects.
• Strong understanding of CRM data structures and reporting dependencies, with demonstrated ability to articulate how data design impacts analytics, forecasting, and integrations with other systems.
• Experience working closely with internal and external stakeholders (e.g., Sales, Operations, Marketing, Product, or Customer Success teams) to understand business requirements and translate them into system configuration or process improvements.
• Proven ability to document business processes, workflow mappings, and configuration standards and to create training documentation that drives adoption and minimizes confusion.
• Basic understanding of integration approaches, including native APIs and middleware patterns (e.g., Zapier, Workato), and how CRM systems connect to ERP, telephony, or marketing platforms.

• Experience in customer‑facing or solution‑oriented roles (e.g., National Account Manager, Customer Success, Product Specialist) where the candidate worked collaboratively with customers to solve CRM challenges and advise on best practices.
• Demonstrated experience with onboarding, enablement, or adoption strategies that drove measurable improvements in CRM utilization.
• Experience in platform evaluation or vendor selection processes, including building feature comparisons, business cases, or ROI assessments for CRM alternatives.
• Exposure to internal control workflows within CRM systems (e.g., lead approval routing, sales handoff checkpoints, data governance standards).
• Experience in the construction, home services, or field services industries, particularly where CRM platforms interface with estimating, scheduling, job costing, and field operations.

• High‑Growth Environment – Be part of a high‑growth, acquisitive company that is rapidly expanding and offers exciting opportunities to shape the future.
• Innovative Contributions – Take the lead in driving innovation and implementing new strategies that enhance your role and the company’s success.
• Career Growth – Benefit from numerous internal growth opportunities as the company continues to expand, providing a clear path for career advancement.
• Ambitious Goals – Join a company with aspirations and the financial backing to achieve a $1 billion valuation in the next several years, positioning itself as the largest player in its vertical.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Engineering and Information Technology | Industries:
Construction

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