Salesforce Administrator

Our client is seeking a highly motivated Salesforce Administrator / CRM Solutions Lead to support and optimize the organization's Salesforce ecosystem. This individual will be responsible for day-to-day platform administration, stakeholder engagement, process improvements, release management, and Agile team coordination.

The ideal candidate combines strong Salesforce administration expertise with business analysis, solution design, and Agile delivery experience. This role will partner closely with business and technical teams to deliver scalable CRM solutions that support sales, service, marketing, and customer engagement functions.

• Administer and maintain the Salesforce platform, including user management, profiles, permissions, roles, security settings, and access controls.
• Support daily business operations by troubleshooting issues, resolving platform-related requests, and ensuring overall system health.
• Design, configure, and maintain workflows, automation, validation rules, approval processes, and other Salesforce capabilities.
• Monitor platform performance and recommend enhancements aligned with Salesforce best practices.
• Stay current on new Salesforce releases and features, evaluating and implementing capabilities that improve business processes.

• Gather, document, and validate business and functional requirements.
• Translate business needs into scalable Salesforce solutions using declarative configuration and custom enhancements where appropriate.
• Act as a subject matter expert and trusted advisor for CRM capabilities and business process optimization.
• Engage stakeholders to identify improvement opportunities and recommend technology-enabled solutions.
• Develop testing scenarios and support validation activities for enhancements, integrations, and platform updates.

• Participate in Agile ceremonies, sprint planning, backlog grooming, and daily standups.
• Manage release cycles, including sandbox management, deployments, testing coordination, and change management activities.
• Support CI/CD processes to ensure reliable and repeatable releases.
• Facilitate Scrum ceremonies and help remove blockers impacting project delivery.
• Coordinate work across multiple initiatives and ensure alignment with business priorities.

• Build and maintain dashboards, reports, and analytics to support leadership decision-making.
• Provide user training, documentation, and ongoing platform support.
• Partner with business users to drive adoption and maximize CRM value.
• Create and maintain standard operating procedures and platform documentation.
• Collaborate with internal teams, business stakeholders, and third-party partners to deliver CRM enhancements.
• Communicate project status, risks, dependencies, and recommendations to leadership and key stakeholders.
• Support enterprise application initiatives and cross-functional business transformation efforts.

• Bachelor's degree in Computer Science, Information Systems, Business Technology, or a related field, or equivalent practical experience.

• 3+ years of Salesforce Administration experience.
• 3+ years supporting Salesforce Sales Cloud and Service Cloud environments.
• 3+ years of Agile project delivery experience using tools such as Jira or similar platforms.
• Experience managing Salesforce security, user administration, workflow automation, reporting, and platform configuration.
• Experience gathering requirements and translating business needs into technical solutions.

• Strong Salesforce platform knowledge and administration expertise.
• Excellent communication and stakeholder management skills.
• Strong analytical,…