Warranty Manager

As a Warranty Manager in our company, you will be responsible for leading and optimizing our warranty administration and management processes. This pivotal role involves overseeing warranty claims processing, developing and updating warranty policies, ensuring compliance with industry and legal standards, analyzing warranty data to identify improvement opportunities, managing internal and dealer relationships, providing essential training and support, and managing parts operations concerning warrantable claims and recall processes to ensure high‑quality service delivery from suppliers.

Warranty Claims Management

• Oversee the entire warranty claims process, ensuring timely and accurate resolution in accordance with company and industry standards.
• Collaborate with dealers, authorized service providers, customers, and internal teams to address warranty‑related issues effectively and efficiently.
• Advocate for fair recovery and reimbursement from OEMs on behalf of the company on goodwill warranty assistance.

Policy Development and Compliance

• Develop and update warranty policies and procedures to align with industry standards, legal requirements, and management expectations.
• Conduct regular audits and inspections to ensure compliance with warranty terms and conditions.

Data Analysis and Reporting

• Analyze warranty data to identify trends, root causes, and opportunities for process improvement.
• Generate detailed reports on warranty performance, including claims data, costs, and trends, and present these findings to company leadership.

Internal and Dealer Support

• Act as the primary contact for warranty‑related inquiries from internal M&R team, dealers, and authorized service providers.
• Develop and implement a comprehensive warranty training program for internal staff.

Recall Notification and Management

• Manage the identification and resolution of product recalls in compliance with regulatory requirements.

Quality Control and Supplier Management

• Monitor and evaluate service providers and suppliers to ensure adherence to warranty standards.

• Minimum 5 years of experience in warranty management, preferably in a relevant industry.
• Demonstrated ability in managing complex warranty claims and negotiations.
• Strong leadership skills with experience in team building and training.
• Excellent analytical, problem‑solving, and decision‑making abilities.
• Proficient in data analysis, reporting, and performance metrics.
• Technical understanding of the industry’s products and services.
• High School Diploma or equivalent; higher education or certifications in a related field are advantageous.
• Outstanding communication and interpersonal skills.

$91,900 base salary - plus bonus eligibility

• Medical
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays

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• Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
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Hub Group is the premier, customer‑centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry‑leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award‑winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" — a commitment to service, integrity and innovation.

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