Director Healthcare Language Access and Interpreter Services

Department: 11604 Enterprise Corporate - Language Services Status:
Full time Benefits Eligible:
Yes Hours Per Week: 40 Schedule Details/Additional Information:
This Role will support the Illinois LAIS Division. Standard business hours:
Monday-Friday 8am-5pm. Occassional weekends or travel.

Pay Range: $54.90 - $82.35

• Direct multi-region language services operations across assigned geographic areas (Illinois, Wisconsin, or North Carolina/Southeast).
• Develop and manage 3-4 managers through coaching, mentoring, performance management, and succession planning.
• Set strategic direction for regional language services operations aligned with enterprise goals and priorities.
• Drive enterprise initiatives including operational standardization, quality improvement, and service expansion.
• Oversee interpreter management and operational support across assigned regions.
• Lead functional enablement activities including service line integration and cross-functional partnership.
• Manage community engagement programs and partnerships within assigned geographic areas.
• Oversee safety event management and ensure compliance with patient safety protocols.
• Coordinate with Control Tower on teammate operations, interpreter scheduling, and service delivery.
• Drive quality standards, regulatory compliance, and patient experience across regional operations.
• Build strategic partnerships with clinical leadership, service line executives, and community organizations.
• Manage P&L accountability including budget development, business case justification, and contract negotiation.
• Ensure compliance with federal, state, and accreditation requirements including Joint Commission standards.
• Report enterprise-level results to AVP leadership including strategic initiative delivery and stakeholder satisfaction.
• Sponsor change programs and align stakeholders around transformation initiatives.
• Lead innovation initiatives and partnership development to advance language services capabilities.
• Develop and maintain a talent pipeline through manager development and succession planning.

Bachelor's degree required;
Master's degree preferred.

Healthcare leadership certification preferred.

Typically requires 7+ years of language services or healthcare operations experience plus 4 years of management experience.

• Strategic leadership skills with ability to develop managers and create a leadership pipeline.
• Multi-region operational management experience with accountability for enterprise-level results.
• P&L accountability experience including budget development, business case creation, and contract negotiation.
• Strategic resource allocation and decision‑making skills for complex operational environments.
• Quality strategy development and compliance oversight experience including Joint Commission readiness.
• Change leadership skills with ability to sponsor programs and align stakeholders.
• Executive communication and presence for representing Language Services to senior leadership.
• Strong partnership and relationship‑building skills across clinical, operational, and community stakeholders.
• Knowledge of federal, state, and accreditation requirements for language access in healthcare.
• Innovation orientation with ability to drive strategic initiatives and partnership development.
• Talent development skills including succession planning and building high‑performing leadership teams.
• Financial acumen including P&L management, business case development, and ROI analysis.

Work requires use of telephone/computer and sitting for prolonged periods of time. Walking, standing, lifting, bending, reaching, stooping, pushing, and pulling are required a…