Director Healthcare Language Access and Interpreter Services

Department:

11604 Enterprise Corporate - Language Services

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

This Role will support the Illinois LAIS Division.

Standard business hours:
Monday-Friday 8am-5pm. Occassional weekends or travel.

Pay Range:

$54.90 - $82.35

Direct multi-region language services operations across assigned geographic areas (Illinois, Wisconsin, or North Carolina/Southeast).

Develop and manage 3-4 managers through coaching, mentoring, performance management, and succession planning.

Set strategic direction for regional language services operations aligned with enterprise goals and priorities.

Drive enterprise initiatives including operational standardization, quality improvement, and service expansion.

Oversee interpreter management and operational support across assigned regions.

Lead functional enablement activities including service line integration and cross-functional partnership.

Manage community engagement programs and partnerships within assigned geographic areas.

Oversee safety event management and ensure compliance with patient safety protocols.

Coordinate with Control Tower on teammate operations, interpreter scheduling, and service delivery.

Drive quality standards, regulatory compliance, and patient experience across regional operations.

Build strategic partnerships with clinical leadership, service line executives, and community organizations.

Manage P&L accountability including budget development, business case justification, and contract negotiation.

Ensure compliance with federal, state, and accreditationrequirementsincluding Joint Commission standards.

Report enterprise-level results to AVP leadership including strategic initiative delivery and stakeholder satisfaction.

Sponsor change programs and align stakeholders around transformation initiatives.

Lead innovation initiatives and partnership development to advance language services capabilities.

Develop andmaintaina talent pipeline through manager development and succession planning.

Bachelor’s degree required;

Master’sdegree preferred.

Healthcare leadership certification preferred.

Typically requires 7+ years of language services or healthcare operations experience plus 4 years of management experience.

Strategic leadership skills withabilityto develop managers and create a leadership pipeline.

Multi-region operational management experience with accountability for enterprise-level results.

P&L accountability experience including budget development, business case creation, and contract negotiation.

Strategic resource allocation and decision-making skills for complex operational environments.

Quality strategy development and compliance oversight experience including Joint Commission readiness.

Change leadership skills withabilityto sponsor programs and align stakeholders.

Executive communication and presence for representing

Language Services to senior leadership.

Strong partnership and relationship-building skills across clinical, operational, and community stakeholders.

Knowledge of federal, state, and accreditation requirements for language access in healthcare.

Innovation orientation withabilityto drive strategic initiatives and partnership development.

Talent development skills including succession planning and building high-performing leadership teams.

Financial acumen including P&L management, business case development, and ROI analysis.

Work requiresuseoftelephone/computer and sitting for prolonged periods of time. Walking, standing, lifting, bending, reaching, stooping, pushing, and pulling arerequireda moderate amount ofthe time. May…