Account Manager Il, Home Health, Hospice, Infusion, and Medical Equipment

Account Manager II, Home Health, Hospice, Home Infusion, and Home Medical Equipment

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by Advocate Health Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$40.30/hr - $60.45/hr

• Through rounding on key accounts, uses consultative selling and subject matter expertise to advise and educate physicians and other referral sources on a wide variety of clinical services and strategic topics which translates into increased referral volume to Home Health, Hospice, Home Infusion and Home Medical Equipment (Health at Home). Targets employed, aligned physicians as well as non-Advocate Aurora Health physicians, hospitals and other referral sources across multiple PSA’s.
• Identifies opportunities matching physician and other referral source needs with organizational offerings that benefit both the customer and Advocate Aurora Continuing Health (CH). Communicates messages on behalf of the organization about issues, value of solutions and Advocate Aurora Health at Home strategies. Responsible for preparing proposals and responding to requests for proposal.
• Develops and executes sales plans and growth strategies that produce an acceptable return, optimizes all available internal resources, and meets or exceeds individual targets within a defined market. Identifies future markets, new product offerings and opportunities to increase quality revenue for CH.
• Manages and maintains new and existing relationships with key non-AAH hospitals, physicians, and post-acute entities to deliver high satisfaction levels and support achievement of non AAH growth sales goals. Works directly with market leadership on appropriate tactical plans that deliver desired results. Works collaboratively with leaders and staff both within the market and from the division to manage key market based non-AAH relationships.
  
  Independently initiates outreach to local non-AAH organizations to promote CH products and services in a consultative manner that meet the customer's needs.
• Resolves customer service problems to the satisfaction of the physician/referral source by acting as a liaison between Advocate Aurora associates, the payor and/or the referral source. Takes a proactive position to identify potential problem areas and communicate this information to Advocate Aurora as well as the referral source. Has the responsibility to collaborate with operations to drive performance improvement areas, and notify executive management when a customer is not receiving, or going to receive, service excellence.
• Assists CH in assessing and reviewing post-acute network partnerships for specialty services. Identifies physicians and/or post-acute providers (such as SNF, Extended Care, Assisted Living partnerships, etc.) for potential partnership that supports the growth or total cost of care savings for the division, ACO and Enterprise Population Health (EPH). Reviews new partner potential and viability. Responsible for initiating key contract discussions, facilitating price negotiations, and operationalizing contracts between providers and AAH operations to ensure continuum alignment.
• Responsible for maintaining a broad knowledge of Continuing Health's products and services and detailed knowledge of CH’s Health at Home businesses. Articulates clinical and technical knowledge of each business unit and the respective value propositions to generate sales opportunities. Keeps all levels of Advocate Aurora Health at Home staff informed regarding sales activities with existing and potential referral sources and issues of importance to the referral source.
  
  Communication is conducted formally at division meetings, marketing meetings and clinical meetings, and informally daily.
• Attends multiple PSA and site of care leadership meetings as required to report on challenges, activities and share critical information as it relates to the business plans. Also builds productive relationships with Continuing Health's Leadership teams (12 business units) and…