Key Accounts Manager

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work
, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a transportation asset services and management company with roots dating to 1928. Sasser's subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services.

Sasser Family Companies includes subsidiaries Chicago Freight Car Leasing, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit

Established in 1955, Union Leasing provides flexible vehicle lease financing and highly customized fleet management services to corporate and rental customers nationwide.

This position will oversee the day-to-day interaction with Union Leasing's core and mid-market customers, partnering with Strategic Services and Customer Experience Administrators to deliver a premier fleet management program. The Key Account Manager is responsible for and measured on retention, growth, penetration and administration of their assigned account base through promotion of fleet management tools and best practices. The Key Account Manager will be a knowledge resource for the Customer Experience team and overall Union organization.

• Develop and implement account strategies to maximize revenue, drive customer retention, and achieve business growth for key clients.
• Act as a strategic partner and trusted advisor to key clients, identifying new opportunities and addressing challenges.
• Increase share of customer portfolio through promotion of additional product and lease adds.
• Expert level presentation skill set with mind toward customer growth and retention.
• Manage assigned employees to goals and objectives.
• Develop employees under direct management.
• Lead regular account reviews and business updates with internal stakeholders to ensure consistent service delivery.
• Furnish superior customer service to both internal and external customers.
• In partnership with Strategic Services, develop and institute and own delivery of custom fleet management solutions to assigned customers.
• Life cycle cost analysis preparation and analysis resulting in incremental and replacement sales on existing assigned accounts.
• Detailed involvement in the set-up process for new clients, interacting with all functional areas of the Company on behalf of the customers and Sales team.
• Union Leasing technology suite and product expert promoting value added product uptake.
• Incoming and outgoing communication with accounts relative to relationship building and problem resolution.
• In partnership with the account and administrative teams, service customers and pursue issues to successful and prompt completion.
• Generate key reports and data files. Deliver analytical data and provide recommendations on best practices to the client.
• Assist the client with vehicle selections utilizing industry data.
• In partnership with the account and administrative teams, complete customer requests for factory orders, out of stock vehicles, driver data changes, requested reports, and license and title issues.
• Help customers familiarize themselves with Union Leasing's customer technology platforms.
• Ability to understand customer's profile including unique service requirements, expectations and business/industry segment.
• Partner with Customer Experience Administrators to implement Total Fleet Management initiatives where required.
• Scheduled visits to customers.

• Bachelor's Degree in Business or related field (or commensurate experience).
• Ten years leasing or related experience (preferred).

• Metrics…