Catering Manager - Catering​/Social Sales and Service

Create unforgettable events at a Landmark Luxury Hotel - Apply Now

Compensation: $55,000 to $69,000 per year

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

• Responsible for selling and servicing catering events business primarily handling no more than 10 to 20 room nights while maximizing revenues for all areas of the hotel.
• Assists in the overall efficient operation of the Sales Department, manages accounts to achieve guest satisfaction and solicits new and past business to ensure revenue goals are met or exceeded.
• REPORTS TO:
  
  Director of Sales & Marketing
• ESSENTIAL JOB FUNCTIONS:
• 1. Responds in a timely manner to incoming group/catering business opportunities.
• 2. Ensures that all business is booked within hotel parameters.
• 3. Conducts hotel site inspections, detail meetings, final walk throughs and client presentations.
• 4. Create contracts and other related booking documentation as required. Manage and maintain client account files.
• 5. Prospect for new business – participate in sales blitzes, cold calling and contacting former clients to solicit new business and attends industry events/programs as needed.
• 6. Builds and maintains strong client relationships.
• 7. Detail events to include all food & beverage, set up and audio-visual needs. Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotel’s needs.
• 8. Create group resumes and event orders and communicate client needs to all departments of the hotel. Ensure hotel staff follows through on all requests.
• 9. Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• Proactively solicit and secure business from new and prospective clients using proven sales strategies aligned with the hotel’s brand and vision.
• Achieve revenue and market share goals by working in conjunction with the Director of Sales and other Sales Managers, supporting cross-segment selling tactics as needed.
• Manage client contract processincluding negotiation, provisions, and supplemental solution selling, capturing all information necessary for execution and billing.
• Coordinate and conduct site tours emphasizing features to meet client needs and opportunities to enhance overall satisfaction.
• Engage in purposeful communication and build long-lasting rapport with clients, creating an open dialogue to uncover client expectations and unrealized needs and repeat business.
• Promote hotel brand loyalty programs, encourage client participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments to ensure timely and accurate delivery of client expectations, fulfillment of needs, and challenge resolution.
• Always maintain professionalism consistent with hotel brand and company expectations.

• Computer Skills (Outlook, Word, Excel)
• Sales Software Knowledge Helpful;
  Marriott experience a plus (i.e. CI/TY, Social Tables)
• Professional Demeanor
• Demonstrated ability to multi-task, manage time and work well under pressure
• At least 1-2 Years of Sales Experience in Hospitality
• Superior Negotiation Skills - Proven ability to close deals
• Sales Skills - Possesses strong ability to influence and/or persuade buying decisions and to close sales or gain commitment from others; creates good rapport and exhibits the ability to grow and maintain key partnerships.
• Communication - Has both verbal and written skills, to effectively execute meetings and events this includes keeping the appropriate departments informed with EO's and other necessary information; actively listens to extract essential information in order to maximize revenue and execute successful meetings and events.
• Organizational Skills - Ability to determine priority tasks and maintain strong attention to detail..

Experience & Education:

• 2+ years of sales experience, preferably in hotels or related field
• 4-year degree in hospitality management or sales preferred, or equivalent experience and education

Communication:

• Exceptional verbal and written communication skills, including electronic communication
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day sitting desk/computer; stand and walk occasionally throughout workday
• Lift, lower, and maneuver up to 10 pounds occasionally
• Manual dexterity and repetitive motions required throughout workday

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First…