Sr. Manager, Inside Sales

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, Lift Master and Chamberlain , are found in 51+ million homes, and 14 million+ people rely on the myQ app daily.

This is a management role within Chamberlain Group's Sales function reporting to the VP of Pro Channel. A successful incumbent is expected to:(i) Build and lead the inside sales organization focused on managing defined Pro Channel partner accounts across both Residential and Commercial offerings.(ii) Drive the building of targeted business plans and strategies for allocating resources and driving sales activities to achieve monthly, quarterly, and annual targets within the Inside Sales Group, and(iii) Develop, coach and guide (including territory design and target setting) the Inside Sales team to exceed annual sales goals against assigned accounts and prospects.

Essential Duties and Responsibilities:

Build and lead the Inside Sales organization focused on managing defined Pro Channel partner accounts across both Residential and Commercial offerings

Create the framework and structure for a proactive, out-bound oriented Inside Sales team with a focus on account management, revenue growth, and sales results, leveraging analytics, business intelligence and marketplace awareness

Lead, mentor and develop the inside sales team to achieve monthly, quarterly, and annual targets through effective account management, segmentation, and robust outbound call based sales activity

Set and obtain an annual sales goal specific to this group focused on prospects and assigned customers with emphasis on exceeding Core and Emerging targets; define and execute a monthly business review cadence to ensure progress against goals and to enable quick response/action as appropriate to identified gaps Oversee and maintain the sales performance of the team Utilize data and analytics to make data-driven decisions and identify opportunities for improvement

Develop curriculum for team that drives selling techniques to identify and advance opportunities that result in ongoing profitable revenue growth for Lift Master; develop and execute ongoing training, coaching, and support to help team members improve their product technical knowledge

Monitor, troubleshoot and improve area-of-control operations to ensure alignment to Lift Master’s business direction, quality of business practices, optimum organizational performance and a highly motivated inside sales force

Act as a second level of escalation; has approval authority for pricing discounts and credit delegations

Collaborate with the Pro Channel leadership to ensure inside sales and outside sales alignment to drive incremental sales growth

Conduct fact-finding on customer needs, opportunities and other information-gathering activities

Generate and present regular reports on team performance and key metrics to senior management

Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

Protect Chamberlain Group’s reputation by keeping information confidential.

Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

Contribute to the team effort by accomplishing related results and participating on projects as needed.

Motivate and lead a high performance team by attracting, developing, engaging and retaining team members

Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating…