Customer Service Representative
Listed on 2026-01-19
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, HelpDesk/Support
The schedule for this position is Sunday - Thursday 11am to 7pm
JOB SUMMARY
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.
RESPONSIBILITIES
Answer all incoming concerns/needs from all customers
Key pick-up request, Handle transportation/routing on delivery questions
Process will-call orders
Provide customers with invoice copies.
Process credits
Maintaining Call list
Monitor orders before the cut-off
Communicate regularly with the AE (account executives) and customers.
Manage the same-day deliveries for OPCO (operating company)
Perform other duties as directed by Supervisor.
QUALIFICATIONS
Education
High school diploma or equivalent.
Experience
1 year prior outside food service sales coordination or customer support experience
Preferred:
Previous call center experience
Professional Skills
Strong telephone communication skills
Able to work in a fast pace environment
Ability to sit and work at a PC for extended periods
Proficient in MS Office
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